SkyGeekReviews of skygeek.com

Response from SkyGeekJan 27, 2021

Hi Randy, I'm sorry you had that experience. Unfortunately between Mother Nature, pandemic precautions and the holidays we missed some estimated shipping dates. We appreciate your business and hope you had a wonderful trip. Take care, Jason

Response from SkyGeekSep 14, 2020

Hi Danny, I see what you mean. It looks like there was a glitch when the invoice was sent over and so the balance due was blank. I have made our team aware of the issue so that we can look into it and prevent this from happening going forward. If you would like to respond to any of the emails we sent over, or email us at [email protected], we can certainly provide you with the invoice you need and re-instate the order.   I am sorry this happened to you, we are happy to help, and we appreciate you making us aware of this issue you experienced. I hope you will give SkyGeek another chance for 5-star service. Sincerely, Emma

Response from SkyGeekFeb 12, 2020

Hi Rafael, I apologize that you were not sent your certifications as requested. I see that we were able to send you the certifications you needed for your order in January but I wanted to follow up. We are looking into our procedures for getting the certifications faster and making sure that they are included with your order to avoid any inconvenience going forward. In this case, the items did not come directly from our warehouse and so I know it can take a bit of time to get them. We appreciate your feedback. Emma Customer Experience Manager

Response from SkyGeekOct 23, 2019

Thank you for your order! The $10.00 Same Day Ship Guarantee ensures that your order is moved ahead of all the other orders in the queue to ship. As a courtesy, I went in and removed the $10 charge from your order and processed a refund for this. You'll receive a separate email with the credit memo details. We appreciate your feedback!