SkyGeekReviews of skygeek.com

From the beginning the service was inconsistent at best. First, it took me calling 3 times and being on hold over 5 min each time to finally talk to a sales rep. The stock level on their website is inaccurate and i was never able to fully know when the items I purchased were going to ship. After 2 months of waiting for parts allegedly in stock, they were broken when we received them in. The claims process was also a pain as i was working with multiple reps who needed to ask the previous person what the status was on the order and never got back with me. I do not recommend buying anything from Skygeek

Customer Service is very poor and unhelpful. We had received expired product in a previous order. Paid a $15 cert fee and was never sent the certs. When trying to retrieve the certs, the customer service rep had absolutely no common sense and asked for me to provide information that is only found on the certs that we did not receive.

Don't have a cooperative shipping department. Charge premium for UPS RED delivery but delivers 5 days later.

cant make a net30 account without having to spend over $50000 a year with them, straight up cancel orders that have payment issues (entered CC wrong). Tracking will state pending, but the actual items are already shipped. Lowest price for items I commonly purchase or I would go somewhere else. 0/10 would not recommend.

had a difficult time getting certs and test reports and was sent sealant that expired in one week. i will try to avoid using skyGeek from here on out.

Unbelievably poor customer service. I placed and order on August 8th. Order confirmation said would ship within 6 business days. After two weeks I called customer service and was told the product was on back order and that it should ship in another 6 days. I called back and this time I was told that SkyGeek would check with the supplier and somebody would get back to me with a call and/or an e-mail. Of course neither was sent out. A week later I sent another e-mail asking what was going on with my order. I received an e-mail back from Stephanie saying I needed to double my $1,029.00 order or they would not fill it. If I did not double my order they would cancel the original. SkyGeek put me in a bad position with my customers. Too bad they don't have 0 stars as an option because that's what I would give them.

I have placed orders with Skygeek in the past without any problems. HOWEVER, on August 02, 2019, I placed an order for 50 nut-plates. I was advised that my order should ship within 12 business days. On August 21st, I spoke with their customer service rep, "Desire-(sp?)" who stated that my order should have shipped, but that she would further check and call me back with an update. No call came. On August 23rd, I again called speaking with "Desire-(sp?)" with exactly the same info and stating that a follow-up call would follow. AGAIN, NO FOLLOW-UP CALL WAS RECEIVED. Bad customer service can hurt an otherwise good company. Maybe this review will be constructive for the management. Captain Bob. 08/25/19

15% Fee for returning a spare part that was accidentally ordered by the customer using an incorrect part number is not fair!