hana W.
Please dont use this airline
Please trust me when I say do not use this company to buy your tickets. I bought a ticket for $400 and soon recieved a Whatsapp message from a guy called Mike saying "do you want to book this flight" and then proceeded to spam calls which seemed really dodgy. I decided it didnt seem right so i requested to cancel instead in which he said "Miss it’s already under process and your departing return flight is confirmed it’s just the departure flight left now" and asked for a call back. I called and they kept asking if i wanted to cancel and i kept saying yes but ofc he kept trying to deter me. After the call i asked for some sort of confirmation of the cancellation and he said "no please its my work. you will receipt of cancellation in 3-4 working days so do remind me here." ??? I told them they were being unprofessional and they said "before acusing us of being unprofessional pls check your card statement if the money is deducted or not" Never experienced anything like it. Dont bother, pay extra for a more trustworthy airline
Response from SKYDAY TRAVELJul 4, 2024
Dear Passenger, We deeply regret the trouble this has caused. We do not expect to provide this level of service. With the data you provided, we attempted to locate the specifics of your reservation to address this inquiry. But, we were unable to locate the accurate information. Thus, it would be greatly appreciated if you could just set aside a few minutes for us and give us your booking email address, phone number, or passenger name. That will make it easier for us to locate and handle your reservation swiftly. Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure. Thanks and Regards, Customer Relations Team