SkycostumeReviews of skycostume.com

WORST COMPANY EVER! Unfortunately, and fortunately for SkyCostume, I cannot rate my experience with them less than a star. I purchased a costume (Mandalorian) back on August 20, 2021, after reading their Halloween shipping policy beforehand. I had the assumption that two and a half months would be ample time to receive a costume before Halloween. I was wrong. But, according to their website, only 2 weeks would be required to make the costume, and 1 week would be required to ship it. So, naturally, after ordering I waited. I waited an entire month without hearing anything, or receiving anything in the mail, to contact them regarding the status of my order. Their replies were timely, seeing as how we are night/day opposites, but I always got the run around with them. The first reply that I received from them made me think that my order was forgot about. The company was then quick to get things going when I reached out to them. They asked me what date I needed the costume by. When I replied (10/15/21), I was told that the costume would not arrive by that time. Meanwhile, I did receive a package from them on October 21, 2021. 10 days before Halloween and 6 days after the actual date I needed it by. So, I opened the package and found just a latex "helmet" inside. I figured that the rest of the costume would show up soon, so I discarded the package and waited again. The rest of the package didn't arrive until November 15, 2021. WEEKS LATER! Once Halloween passed, I requested a refund from the company, for the package I had not received as of that time. I was told to refuse the package when it arrived from USPS and that they would refund my money. Great. Well, I only received a partial refund for my purchase because I still have the mask, which I was told I could keep possibly, or return it if I didn't want it any longer. At this point, I wasn't going to pay for a mask to be returned to them. They did not offer to pay for return shipping either. So, fast forward 3 months later from the date of purchase and all I have to show for Halloween is a $35 latex mask and a bunch of headaches from this company.

I wanted to buy my 8 year old daughter a Mary Poppins costume but was confused by their size chart. I emailed them and gave them my daughter's measurements and they said they would send me the correct size for her. When I received the costume it was an adult size. I let them know they sent me an adult size and they said they would refund me the money but I had to pay for shipping even though they made the mistake. The shipping was $65. I will never buy from them again. If I could give them 0 stars I would.

Terrible company. DO NOT ORDER FROM THESE PEOPLE.

If I could give it less than 1 star I would. BUYER BEWARE What an absolute nightmare of a company to have to deal with!!! First their website states if orders are placed before the first week of October your order will arrive before Halloween. I placed my order on 09/23/2021. Almost 6 weeks prior to Halloween. Standard shipping is 10-12 days claimed on their site. It is now 11/08/2021 with no order fulfilment. I've been in contact with the company several times. They have told me to check my locked mailbox several times; where I receive my packages, with no package in my locked mailbox. I also have informed delivery set up through my USPS account. So I know when packages are showing up. I have never had any issues with any other company I have ordered from with receiving my order.

i ordered a costume in early September. The end of Sept. I emailed because I never received email on shipment and had to have it for a work event on Oct. 20th. They told me it would not ship until Oct. 15th coming from China. I told them I had to have it for an event on the 20th. She said it would ship no later than the 15th. On Oct. 20th I emailed and asked to cancel my order. Hours later I get an email saying it just shipped. I did not receive it in time for my work event and asked for a refund and cover the shipping back. they refused. shipping back will cost $79 for a $80 costume I have no use for now. So i am stuck with an item they screwed up on and have no use for now. Do NOT order from this company!!!

I’ve gotten a few different cosplays from this company and I am impressed with the quality. The only issue I have had is with sizing. It seems to be all over the place for each item so be sure to check the size chart. However the one time I have had an issue with sizing the company was able to fix it at no cost to me so that’s a big plus!!

Purchased two "ready to ship" costumes on the 15th of October and paid $40 for express shipping. My items didn't ship until October 23rd and arrived by the 26th. I guess not too bad but cut it really close to Halloween. The sizing was spot on, and the costume quality is decent, however the gloves that come with the costumes are extremely small and ripped a small hole trying to put them on. Never the less, If I order from this company again, it would be months in advance!

I ordered my costume in September. I received an email on October 9th that it was shipped. I checked the tracking number every single day. From September 26th - October 28th it stayed at the "facility". On October 28th it supposedly arrived at the distribution center. The estimated arrival date is NOVEMBER. The return policy for this company says that we have to pay to ship it back and will not get the full amount of money we paid for. I would NEVER recommend this company to anyone. Stay away and save your money.