SkycostumeReviews of skycostume.com

I should have done my research on this store because it wasn't until I had a problem with my order that I started to investigate further. There was another review that mentioned about not receiving their order because this seller messed up the shipping address and unfortunately that is the same case I'm up against. This seller only responded once after I had emailed them to find out if my order had shipped and they were able to provide a tracking number. I checked the tracking number right after they provided it and it showed my package did not have a correct address. It also showed that it was already on its way back to the seller in China. I contacted the seller again about this issue and they became unresponsive so now I'm having to work with the credit card company to get my money back. I hope this helps other buyers that are looking to buy a costume from this online store to think twice because you will be scammed.

BEWARE BAIT & SWITCH DO NOT BUY !!!!!! Ordered a Batman costume and they sent me an inferior model total bait and switch And then want to give me the runaround on getting my money back or get a refund I would not recommend doing business with these people if you value your money.

just pay the extra for a different website this place is a joke. EZ cosplay is a great company and there are many others better then this.

WORST COMPANY EVER! Unfortunately, and fortunately for SkyCostume, I cannot rate my experience with them less than a star. I purchased a costume (Mandalorian) back on August 20, 2021, after reading their Halloween shipping policy beforehand. I had the assumption that two and a half months would be ample time to receive a costume before Halloween. I was wrong. But, according to their website, only 2 weeks would be required to make the costume, and 1 week would be required to ship it. So, naturally, after ordering I waited. I waited an entire month without hearing anything, or receiving anything in the mail, to contact them regarding the status of my order. Their replies were timely, seeing as how we are night/day opposites, but I always got the run around with them. The first reply that I received from them made me think that my order was forgot about. The company was then quick to get things going when I reached out to them. They asked me what date I needed the costume by. When I replied (10/15/21), I was told that the costume would not arrive by that time. Meanwhile, I did receive a package from them on October 21, 2021. 10 days before Halloween and 6 days after the actual date I needed it by. So, I opened the package and found just a latex "helmet" inside. I figured that the rest of the costume would show up soon, so I discarded the package and waited again. The rest of the package didn't arrive until November 15, 2021. WEEKS LATER! Once Halloween passed, I requested a refund from the company, for the package I had not received as of that time. I was told to refuse the package when it arrived from USPS and that they would refund my money. Great. Well, I only received a partial refund for my purchase because I still have the mask, which I was told I could keep possibly, or return it if I didn't want it any longer. At this point, I wasn't going to pay for a mask to be returned to them. They did not offer to pay for return shipping either. So, fast forward 3 months later from the date of purchase and all I have to show for Halloween is a $35 latex mask and a bunch of headaches from this company.

I wanted to buy my 8 year old daughter a Mary Poppins costume but was confused by their size chart. I emailed them and gave them my daughter's measurements and they said they would send me the correct size for her. When I received the costume it was an adult size. I let them know they sent me an adult size and they said they would refund me the money but I had to pay for shipping even though they made the mistake. The shipping was $65. I will never buy from them again. If I could give them 0 stars I would.

Terrible company. DO NOT ORDER FROM THESE PEOPLE.

If I could give it less than 1 star I would. BUYER BEWARE What an absolute nightmare of a company to have to deal with!!! First their website states if orders are placed before the first week of October your order will arrive before Halloween. I placed my order on 09/23/2021. Almost 6 weeks prior to Halloween. Standard shipping is 10-12 days claimed on their site. It is now 11/08/2021 with no order fulfilment. I've been in contact with the company several times. They have told me to check my locked mailbox several times; where I receive my packages, with no package in my locked mailbox. I also have informed delivery set up through my USPS account. So I know when packages are showing up. I have never had any issues with any other company I have ordered from with receiving my order.

i ordered a costume in early September. The end of Sept. I emailed because I never received email on shipment and had to have it for a work event on Oct. 20th. They told me it would not ship until Oct. 15th coming from China. I told them I had to have it for an event on the 20th. She said it would ship no later than the 15th. On Oct. 20th I emailed and asked to cancel my order. Hours later I get an email saying it just shipped. I did not receive it in time for my work event and asked for a refund and cover the shipping back. they refused. shipping back will cost $79 for a $80 costume I have no use for now. So i am stuck with an item they screwed up on and have no use for now. Do NOT order from this company!!!