SkycasketsReviews of skycaskets.com

very nice people! on time , 2/1 i ordered,delivery went well coffin beutiful just not the one I purchaced on line! i got a message of an upgrade that actually cost 600$ more but at time of purchace my original coffin said available but next day after purchace gone!

No seal on lid Had to buy a vault to have it sealed. You should send some credit back

It was easy to order what I needed and pay for the purchase online. After that someone who seemed to be an employee called to try to scam me out of an additional $375 for freight fee to ship the casket from DC to New York. He called multiple times. He told me that the truck was leaving DC in 19 minutes and that all I had to do to ensure that I got the casket on time was to give him my credit card number, expiration date and security code. He sent me a text holding up 3 fingers next to a casket “to prove that he wasn’t a scammer”. I refused to give him any information and demanded a refund so that I could order the casket from Titan. At that point he said he would give me a military discount and waive the freight fee. My casket arrived at the funeral home the next day because I had already paid extra for next day delivery. The gentleman said his name was Matthew. I have his telephone number and the text message that he sent me. Fortunately I had the presence of mind to recognize a scam but at such a vulnerable time many people would have given him the information he requested. He was persistent and began to sound desperate. I don’t know how he got access to my order but that is something that has to be investigated and dealt with promptly. I plan to make a complaint with the Better Business Bureau if I am not satisfied with your investigation.

After ordering I was concerned when I read the numerous very negative reviews of this company. For me, everything was just fine and I am happy with the casket. My only concern was the casket we ordered online was not in stock and a more expensive one was substituted. It was still over $2000 less than the funeral homes option.

Casket was beautiful. I did not receive an itemized receipt. It arrived at the exact stated time. Driver did not take away packing material as agreed. Pricing was on the higher end of online comparisons. Order was taken by the CEO of the company who spoke very fast and was a bit pushy. I did not have time to really think about what he was saying. I chose Skycaskets because of their quick delivery. When my father passes, I will probably shop around more.

The casket was beautiful lots of good comments from viewers about it. My mother would have loved it. They informed the funeral home about the arrival date of the casket everything went smoothly.

My mother's casket is beautiful and was delivered timely, the only thing that I didn't like was the "Mother" panel. It reads Mother, but the way it is embroidered, the "M" has a big loop on the end of the letter which gives an appearance of an "o" and kinda looks like "Moother". There is nothing I can do to change it, but maybe it won't be so noticeable after her flowers are on the casket, but this company may want to check on this and make changes.

This was by far the easiest part of any arrangements I have made for the sudden death of my husband. My only problem was that I made a mistake on the delivery address and was charged $100 to change it. Other than that, this was the only way to ever buy a casket. Funeral home didn’t really like it but oh well. . . Melissa M