K F.
DO NOT BUY FROM THESE PEOPLE!
DO NOT BUY FROM THESE PEOPLE!! We had an unexpected death in our immediate family, after consulting with the funeral home and cost I looked online for caskets after reading that you didn't have to purchase the casket from the funeral home. I saw a casket that I liked on Sky Caskets website. I called and spoke to a guy to inquire about the casket and If i could have it delivered in time for the services. He told me that they were located in New York, specifically the Bronx. (I'm in Rhode Island) he assured me his driver could have it at the funeral home I hired for the arrangements the next day. First problem their website is very misleading, after I gave my credit card number he emailed me a receipt to sign and to accept the charges while I was still on the phone with him. When I opened the email he had tried to charge me an additional thousand dollars plus, over what the price was on the website. Telling me the fee was to drive the casket to the funeral home so much per mile from New York. I repeatedly told him I wanted to cancel he wouldn't do it! at one point he acted like he couldn't hear me asking if I had hung up when I was clearly still on the phone being very adamant I wanted him to cancel the order. Telling him I will just buy the one that the funeral home offered me. He laughed, asking if I had seen the casket from the funeral home even went as far to say that he wouldn't bury his dog in the casket from the funeral home. He then asked if anyone in my family was in the military I said yes why? Well he said I'll give you a discount and only charge you the sales tax. I agreed to it, worst mistake. Being overwhelmed with grief I just wanted get a nice casket that I could afford. I received a call from the funeral director the next day when the casket was delivered she informed me that it was defective that the locking mechanism fell out and the casket was locked shut and would not open. I obviously refused delivery and had them send it back as the delivery driver was still there. I called sky caskets to report the problem and see if I could get a replacement in time for the service. I got the same guy on the phone, he immediately blamed the funeral home saying they broke it. when I told him I was sending it back, and that I refused the delivery he became very belligerent and using foul language then hung up on me and would not talk my calls. I had to buy the pricey casket from the funeral home to have a casket for the service. Sky Caskets charged my credit card even thought the casket they sent me was defective and they got it back. I am still disputing the charge on my credit card. and I have reported them to the BBB. They are a horrible company without ethics. To pray on and take advantage of people like this, knowing they are in such an emotional state. You sir are the lowest form of scum on the face of this earth!!
Response from SkycasketsNov 20, 2019
We are sorry to hear about your experience. When anyone orders a casket we open a new box and inspect your to make sure that it is in perfect condition. All caskets come locked. We unlocked the casket and opened it up to be sure that everything is in good conditions inside out from fabrics, steel, wood quality and we also ensure that everything works from the lids, locks, and swinging handles. We then approved it to ship out. We did not lock it back up. Your casket had to be flown. If it was locked it would have imploded on the plane due to the pressure; therefore it was left unlocked in the box. When your casket arrived the funeral home rep told us on the phone that they attempted to unlock your casket which was already unlocked. That in turn caused the lock to come out. They knew they broke it but would not do anything to fix the problem and told you it was our fault. That is not the case. It had no issues when it left our facility. There was no issues with the box to show signs of any damage, it wasn't until the funeral home unloosened the lock all the way that the lock came off. It could have easily been fixed and screwed back in but they didn't want to help fix it. They wanted to sell you one of their caskets. Again we are sorry for the situation but that was out of our control. We do our best help our customers rectify the situations they have if they are willing to accept our advise and assistance.