SkycasketsReviews of skycaskets.com

THE WORST customer service I have ever received!! At first, they were so kind and helpful towards helping us with my niece's casket for her funeral, but when plans changed so did their attitudes. We had already purchased the casket from them with ease, but unexpectedly we were informed that we were going to have to cremate her instead of a burial like originally planned. We called the phone number on the website and the man was SO rude. He told us that getting rid of the casket wasn't their problem because we had changed funeral plans, not them. Word for word that is what came out of his mouth. I understand completely that companies have return policies but the attitude was given to people who are OBVIOUSLY grieving and trying to figure out the best situation possible for their loved one was absolutely unacceptable. They were helpful when they wanted to receive our money and then when plans changes, so did their attitudes.

Was charged $100 more than agreed upon price and casket showed up and was missing the special touches we had ordered.

When I paid on price listed it was a hidden price. The price was double from the listed price with free shipping. Shipping was not free. When the Casket arrived it appeared to be blemishes with defective spots. When called the owner or manager were very rude. When you list the price it should not increase. I would not recommend to use Sky Casket to anyone. I am not satisfied with the customer service. They lied and stated the casket had not left the Atlanta area when it was coming to NC. It had already arrived. The delivery was on time. I will and should have used the funeral home. I paid more than at the funeral home for the same casket.

Extremely put out with this company and how they handled our transaction. At a time of such grief, you expect to be presented with full disclosure, you won’t find that here. ps Obtaining property by false pretense is felony when the dollar amount is over $1000 here in NC.

My wife had just died and I searched on-line and found your site. You told that the funeral home would double or triple the cost of any casket I purchased from you. I chose a casket that was priced at $1995.00. If, I got it that day as you had a truck loaded that was heading to my location. You were very convincing so I agreed and purchased it for that price. When I received the bill you had charged me a $1000.00 extra fee! Price was $2992.00. This was incorrect. I called to get it resolved and the person said, "YES, It was an oversite and I was charged to much and it would be corrected. The boss would call me the next day to get the overpayment corrected." I got no call. I called back a couple days later and was told the same thing and I would still get a call back. NO CALL!!! Over the next couple weeks I called several times only to get the answering machine. I left a message every time BUT guess what??? NO REPLY. Why would you do this and take advantage of people? I was going to purchase a casket for myself for when I pass and guess what? I bought it from the funeral home. A nice Military casket as I am a 100% Disabled Vet of 19yrs. This is not right. Please reply to this e-mail and tell me why it was $1000.00 more than advertised and what the actual price would be and the amount of my refund. WE agreed on the price of $1995.00. You said nothing of any additional charges. Why no refund of your overcharge. Why not enough courage to face this and call me? Steven Martin 442-309-4299

was out of stock on the casket i wanted the white rose sub for the cordova which was less money but had some upgrade features that i wouldn't be charged for but guess what i was paid over $1700 for a $1000 dollar casket

Our grandmother passed away, and we purchased a casket from skycaskets (aka Sunset Casket, LLC). When it arrived the family was present when it came out of the box. The funeral home director opened the lid and one of the hinges snapped at the weld. We took pictures, the welding was horrible - very poor workmanship. My aunt called Matthew (Joshua) and he was belligerent, unprofessional, and kept touting their supposed quality control process which prevents any poor products from leaving their factory. He hung up on them. I then texted him the pictures of the welds and the broken hinge. He stated the funeral home damaged it somehow, which is completely false because we were there when it arrived. I then spoke to him on the phone and he went off on how funeral homes intentionally sabotage caskets forcing people to buy their own. I tried to explain to him that it is impossible to "sabotage" a weld that is obviously sub-standard. He refused to acknowledge that his company might have made a mistake and became belligerent with me. I've now involved the consumer protection agency in Utah and have disputed the charge. BUYERS BEWARE - STAY AWAY FROM THIS COMPANY!

SCAMMERS...Scam artist who will not deliver and over-charge your card. Scroll down and between the fake reviews, you'll find real ones.