SkycasketsReviews of skycaskets.com

Casket was beautiful! Fast and much cheaper than getting it at the mortuary. However, when I got invoice/receipt the tax and shipping charges were not separated. When talking to the individual on the phone who ended up getting the original person I spoke/order from I felt like I got several different stories of why it couldn’t be separated on the invoice. The casket was $1695 but the final price was $2292. The guy was a bit rude about it, saying he could refund my money and go somewhere else. I just wanted a receipt that depicted what he told me on the phone. I didn’t think that was too much to ask. Service on the phone 2-3 stars. Everything else was 5 stars.

Someone answering as Sky Caskets took $100 alleging that the money was being applied towards a casket. He was told that we had already purchased a casket. He said that he could offer a better casket and save me $1000. On the next day he withdrew from my bank account $495 without my authorization. He said that he (as a business owner of Sky Caskets) has a good past working relationship with my funeral director and that he would cause an amicable swap of the caskets, yet when he called the funeral director he posed as a nephew. I am in the process of recovering $595 payments that were frraudently taken from me.

My mom passed away on Monday morning. We called Monday before lunch to order her casket. I talked to Matthew who was incredibly polite and, when he heard we needed the casket the next morning, personally took charge of the order to make sure that was accomplished. He even offered to split the difference with me to have it be the first delivery of the day. It showed up at the funeral home the next morning before 8 AM exactly as promised. I did not give them five stars because when we talked, he said he would send a new casket rather than the same style that was on clearance. But when it arrived, it had a hand written note stapled to one of the handles outlining a few blemishes and a scratch across the top. And I noticed during the graveside ceremony, that there was a scrub a crossed the lip of the casket in the front. I am assuming this was simply an error in the shipping or warehouse department, but it was absolutely not a new or undamaged casket. However, I believe this was an exception. Their outstanding customer service and concern that we receive it on time would make me buy from them again without hesitation.

When contacting Sky Caskets we were under the impression that the caskets were made in the USA. We were surprised to find that they came from China. The sales Manager was nice enough and accommodating . However, I felt both gentlemen that I talked to were too fast talking and aggressive considering the circumstances of a dying brother- in- law. The casket arrived in time, but with part of the bottom siding splintering and places that had to be fixed with a staining kit. I had used a casket supply before for my Mothers funeral and it was a casket made in the USA subject to standards, but I needed a wood casket that had a certain look which they did not have on their website. pricing was equivalent. Would I use this company again? Probably not. I think it's too bad that this industry feels the need to say things such as " I'm only making a 150.00 profit" on this sale to convience some one that they are getting a the best price. (Slightly remenestic of a car salesman). I am aware that these tactics, and aggressive nature of selling will never stop however it strikes me as being really sad.

The casket was fine. I was disappointed to discover that after the funeral a fee for loading and unloading was charged. The fee was a total surprise.

WE SAW WHAT THE FUNERAL HOMES HAD IN THEIR INVENTORY THEY WERE OVER PRICED FOR THE QUALITY THAT FAST CASKETS HAD AT AN AFFORDABLE PRICES AND BETTER QUALITY THEN WHAT THE FUNERAL HOMES HAD THEY ALSO STAND BEHIND THEIR NAME FAST AND ON TIME