SkycasketsReviews of skycaskets.com

Posted a previous review and wanted to follow up. We finally got an email today from the man and it had an additional 1k of shipping outside of the $550 shipping and 25% restocking that the original document we signed said we would have to deal with for the return. When we called him we told him we wanted to have the address and just ship it back ourselves and told him we were not ok with his additional costs that were not in the pay agreement document we signed to order the casket. He then began to yell at my father and I and made fun of us, he cussed at us, he threatened us with a law suit, and was so unprofessional the funeral home owner, who was in the room with us, is now sending out a memo to all of the 2500+ funeral homes in his network to make sure they know to advise people to keep from using this company. This man, whoever he is, is not professional, he ridiculed my father and I, and tried to get push us to being unprofessional with him. I don't know how someone in the business can be like this but he was very proud that we were not the only family he had treated like this. Really sad. Take your business elsewhere please. Save your family the heart ache.

I called the office to order a casket, the man that picked up told me that he had a delivery going out immediately and put me on hold while he told the delivery team to wait. When he came back, he rushed me through the order and told me he was sending a DocuSign to sign. I told him that my sister was the one paying with her credit card, and he got her email address to send the DocuSign. While still on the same call he sent the DocuSign and told my sister to sign it immediately so we could meet the delivery truck. After signing we realized he increased the price by almost 1000 dollars. He told us to call back the next day after 4pm that he would reverse the charge. When we called the next day after 4pm. he kept cutting the phone off and after I left an irate message, he informed me that he was not issuing a refund. while grieving the loss of my mother unexpectedly. I have had to go and look for money to borrow to cover this new expense.

Even tho I was assured more than once I would receive the pink casket I wanted we had a lavender one delivered- also the "mother" embroidery looked like "moother" because of an excessive loop on the letter m- I was very disappointed & distressed I used your company- strongly advise using caution for future clients

At time of arrival at the airport was different than what was said to be delivered by Delta looks like communication got mixed up or he just wanted to sell me the casket anyway knowing it wasn't going to fit in my window and if that be the case I would drive 14 hours up to New York and confront him.

This review is strictly for the phone call. I have never experienced anything like this, in my life. Being that this was a casket purchase made it even more offensive. Matt wondered how I got 'him' when I called, as he is the 'CEO' and has 800 employees! (Notice how EVERY reviewer has spoken with MATT.) He asked if I was the decision maker, wanted to 'help me out' (with the cost), asked me to give HIM a price that I was comfortable with, then gave me a $300 discount TO 'help me out.' The catch... I had to make the decision right then, (while actually saying "no pressure.") I told him that I would need a couple of hours, to speak with family members. (I actually needed the time to contact the other company, which I was dealing with, to get there price.) He then said, "I thought you said that you were the decision maker?" I told him that while I'm the final decision maker, it's family. I said, "If you can give me this price now, why can't I get it a couple of hours from now? I was then told, because I would get one of the 800 employees and they wouldn't know about this special price. He said, "Tell you what Sweetie, (which he called me NUMEROUS times! Sweetie!!) I'll call you back in 25 minutes. I then called the other company, got their price, (which was $2 less then Mr. Sweeties price), meaning there was no 'special price' at all. He called me back and ask what I had decided and I told him that I would be going with the other company and that they were even $2 less than his 'special price.' He laughed and said "I'll match the $2." I told him that wasn't the point and that the other company gave me an honest price from the get go. He then asked if I had checked the other company with the BBB and asked for the name, which I said was no concern of his. He then laughed and as he was hanging up, he said, "rude." Buying a casket from Matt (who I'm sure is the ONLY employee), is literally like buying a car from a shyster used car salesman. Absolutely appalling!

Wow! Very rude. My mother is in her last few hours of her life and my sisters and I found out the casket she had picked out a few years ago is now discontinued. We called the number on Sky Casket website and got “Matt”, he said he was the owner. I tried to explain that we were just wanting information. He proceeded to start asking questions etc. we told him what we we’re looking for and he told us how long it would take to get it with a couple of options. We received pricing as well. I told him I would talk it over with family and then the pressure started. He told me I had to “order right now, there was no calling back it had to be done now”. I said then we would just have to pass. That’s when he hang up on me as I heard him say “what a waste” (click). If you want to be pressured by a very rude person during a hard time in your life then this is the company for you!

Never have I had a more unprofessional experience. Rex, Matthew,Max or whatever name he took that day was constantly rude and his condescending remarks (dude, partner, friend and others) were his way of dealing with my family when a receipt was requested after the sale was completed. He screamed, constantly interrupted, and hung up. Then he actually called back and apologized claiming he was stressed exposing he grew up in the "mean streets of New York," and would forward the receipt immediately. Still waiting! Buyers beware!

I wouldn't recommend these guys forward to anyone which they probably DON'T CARE because that's exactly how they treated my family..THEY JUST DIDN'T CARE! We had a mishap with the first coffin which we took full responsibility for but JOSH, DON, MATT or whatever he called himself because everytime I called it was the same voice with a different name he even went as far to tell me he was the answering service, and all through this time of Greiving that my family and I were going through I was still trying to be nice, he just kept giving us a run around even though we purchased a second casket from him, he continually treated us rude and cold hearted.. I can't understand how on his Bio he says he's caring Not at all my friend! I really can't understand how he is still in business if that's how he treats his customers and now we are stuck with a second casket that we have no clue what to do with it because he would not take it off our hands without charging us the full price of the casket less $200..SURE NICE GUYS AT SKYCASKET!!