SkycasketsReviews of skycaskets.com

Matthew was dishonest about the final cost of a casket that was purchased for my sister. He quoted a final price of $2792 then he gave me a $400 discount for being a veteran. The final should be $2392. My credit card was charged $2592 and when I questioned him about the price charged to my credit card, he gave me different reasons. During our last conversation, I told him that he was changing his story again and he hung up on me. Matthew is very rude and unprofessional, especially after he has your money. I wish I had read their reviews first. BEWARE OF THE COMPANY.

I called and talked to Matthew about a casket for my son I let him know what I wanted he took advantage of the fact that my son's favorite color was red and sent me what he wanted he even started with one price and then changed to another saying it was taxes I went alone with it,I had to change funeral homes the casket was supposed to be custom so it hadn't been shipped so he charged me for changing where to ship even though it hadn't been shipped I went alone with that it was supposed to be 18 gauge he sent 20 it was supposed to have round corners he sent square he is a CROOK with capital letters I don't know if it was racist or not at first it didn't seem like it but there was a underlying motive to deceive me during a very vulnerable moment one thing I do God is not to be mocked everything you do from now on will crumble I'll read about sky Casket.

Horrible customer service. The guy that answers the phone has got to go. What a rude human being. Not to mention you can barely hear when you call, word of advice - fix your phones if you care enough to do business.

AVOID AT ALL COSTS. The man who answers the phone is absolutely awful. He is accusatory, patronizing, and incredibly rude. All I did was call and try to ask a simple question. Once I did, he steamrolled me and would not let me get a word in otherwise. He then hung up on me TWICE. This is a customer service representative! He hung up the first time, and I called right back hoping to get a different representative who actually let me speak and explain the situation. Nope, the same guy. When the family called to follow up and see if maybe he would listen to her, he hung up on her as well. Disgusting to think that this man deals with grieving families every day in their most vulnerable state. He must own the company or something, that is the only way to explain how this man still has a job. Additionally, he conveniently never provided his name to me... Hmm, I wonder why?

Very rude and disrespectful worker. I am very serious when I say this. It is very sad when you lose a loved one and you speak to someone who is disrespectful making inappropriate remarks about an oversize casket. Now let’s be clear I see your response and that’s the total opposite to what one of your workers said to me. They were not asking about measurements or the size of the casket. What this worker said to me was so disrespectful I would rather not say because you may lose customers. Once again this remark had nothing to do with the casket. I know I’m not the first customer to build this way, but if that worker is still working for you, you will get more reviews just like this one. Have a nice day.

The agent on the phone was fairly rude, and came across as dishonest. After discussing the casket desired, the agent was quick to take a credit card and then reveal that there was 67% additional fees for shipping and taxes. When I decided to cancel the order the agent asked if I had any military affiliation to provide a discount. The military affiliation seemed like it was just a ruse to save the sale, since it could have been a cousin or distant relative. That cemented my decision not to go with this company.

This company i an absolute scam, they try to pull fast ones on you, they offer you a casket you talk to the guy and they try to change the prices and casket

If I could give it a negative rating I would. We couldn't afford the casket from the funeral home so we opted with one from this company. DO NOT DO THAT! GO SOMEWHERE ELSE!! The casket came dented and in such bad condition we were left with no option but to purchase one from the funeral home. We were then treated horribly by the sales representative when we called to address the issue. Hands down the worst company I have ever had to do business with.