SkycasketsReviews of skycaskets.com

I felt VERY swindled by this company. The man who answered the phone who said he and his father were the owners did an incredible amt of fast talking, cross talking, saying this and that, etc. and I had to try and navigate talking to him, my feelings of loss, my siblings, and their feelings while planning the funeral. He DEFINITELY took advantage of our emotional state and had me sign for a casket that was nearly 3x the posted price inside of a 10 min call. This was among the worst customer service interactions I've ever had! The reply to this review from the company did not address my concerns regarding me being in a locked contract due to a high pressured, fast-talking manner including saying things like, this has to be signed (and processed) 14 minutes in order for it to get on the truck! The man on the phone was NOT patient, did NOT go through things in a detailed, patient, respectful manner. If you are actually interested in rectifying this situation which ocurred yesterday (Mar 18, 2025, Columbus, OH) and having me change my review, you can reach out to me directly at fourfivesix96 @gmail.com. I would gladly change my review if my interaction with your company changes.

We specifically asked that the casket be no larger than 28" wide. The guy lied and said it was 28". I noticed that the hardware was sticking out a little on the corners and called the company and said please, it needs to be no wider than 28". It arrived and it is twenty eight and one quarter inches wide. These people screw even the dead.

I was attempting to purchase a casket from this company. When I paid the original price , I was given another invoice for double the original price .The pricing practices are deceptive and the price you quoted isn’t the final price. I find their additional charges be predatory. Please read the fine print before doing business with this company. It’s at the bottom of the homepage of their website in small print. To obtain the details you need to click on shipping.

THIS PLACE IS A SCAM!!!! Do not ever buy anything from here. The casket I received was a cheap piece of crap! On top of that, they called me trying to high-pressure me into paying 599 in overnight shipping, telling me that if i didn't pay, i wouldn't receive it on time. After I said no they were rude saying they were going to send me something different that we didn't even buy and basically threaten me if I didn't pay more saying "good luck receiving it on time". I was fine with the shipping i selected cause the funereal was for a later date, and i didn't need it overnight. I am already having a tough time losing my husband and my sister. Having to bury them and instead of being compassionate, they were trying to make more money, saying I have 10 minutes to make a decision or they wouldn't send me what I paid for. I have never been more horrified with this experience, and I urge others not to buy from here cause all they care about is making more money and pressuring you to make more money for something you already bought. Reply What freebies and shipping fees? We had to put a date of service because it wouldn't let me buy it without it and when we talked on the phone I said I didn't need it right away, and clearly stated we could wait the 10 days with no problem. If there were fees for shipping, then it should be stated and not say free shipping. The "free panel" was what we bought if it didn't come in what we bought. Why was it in the picture, description, and in the title. We didn't want to change the coffin you changed because you said I had to have the discounted one when we paid the higher end casket. On top of that, the CEO was very RUDE! There was no sympathy, and he cut me off multiple times.

If I could give this company zero stars I would. These guys are scamming people in regard to shipping charges. We ordered a casket and they charged us $895 additional after we had ordered the casket online and selected the free shipping because my sons funeral was in 3 weeks. When I questioned the additional charge Shane yelled at us on the phone and said, "what don't you understand, you have to pay shipping!!" We paid it because they were holding the casket hostage, but when I found out that there are multiple other casket companies that do not charge shipping of any sort. Their website says, "you may be charged extra for shipping" but we didn't think this applied to us because we selected the free shipping on the website. FREE SHIPPING SHOULD MEAN FREE SHIPPING!!! I ordered another casket which was exactly the same from their competitor for $400 less and had true free shipping and that casket was coming from the same place as Sky Casket was coming from. My friends, stay far far away from these scammers. They are taking advantage of people during our most horrible times in our lives and they could give two cares less. They point to their website and how it says that you "may have to pay shipping charges." I sent their casket back because it showed up in a plastic bag, not even in a cardboard box to have it shipped. It had scratches all over it and looked like the material inside was dingy looking. They're still Refusing to give me a refund, despite picking up their casket.

My husband ordered a Casket and the price was $1595.00 plus $295.00 shipping. I spoke with Shane who tried to upsale me to a more expensive Casket. I spoke with my husband and shared this information with Shane and he insisting that he paid the higher price. I find this to be poor business practices/

“Will not purchase again and I’m going to tell the Hmong community too. What Mathew said was all lied, purchased the casket and was so disappointed. He told me he had worked with a lot Hmong people and knows really well, Well that was BS. Only he can lie to me but he will not be lying to my Hmong communities anymore. If I can give this company a star then I highly will rate him/them -100 stars. He then told me “ oh, you don’t have to read all the document and I got it for you.” BS!!! The funeral home call me back and told me the casket what I wanted and have bought is not the one I’m asking Mathew.

I ordered a coffin for my husband , a friend had told us about going with overnight coffins , but when i called them they had no valts they were on back order. So called this company Sky Caskets , i knew my husband was dying when i made the call , i told them this , i said he is dying as we speak, because he wasnt waking at all , the hospice nurse had told me that morning he wouldnt live over a few more hrs. Sky Caskets said they would have the coffin there by lunch the next day, i thought i was paying 1,298.oo for the coffin and close to 4 hundred for shipping, then he dies at 5;10 the next morning , i held him in my arms all night ,he was so good to me,knew if it had been me he would have done the same thing for me. Got to the furneral home at 4 oclock that evening,they had received no coffin ,when i called Sky Caskets from there they said it was going to be shipped some time the next day ,the funeral was to be next morning ,keeping with my husbands wishes. I said i would have to get a coffin from funeral home, that is when Matthew went off, i mean bad !! He is now trying to make me pay him 1,954.65 for a coffin i never received,he is telling my charge card company i changed my mind on the kind of coffin, that is an out and out lie,i had no coffin to bury my husband in !! Do not have anything to do with this company ,Matthew is a crook of the worst kind ,trying to take advantage of a widow , who has just lost the love of her life !! But we will see who wins in this case !