Heather K.
Not real leather..
Not real leather... received faux leather handbags. I received my order and the handbags were not leather as reflected in my order, they are hard and smell like plastic like faux leather does. I contacted customer support and they requested photos and claim the items are leather. They DIDN'T send the Free Mystery bag as advertised on the website... They are trying to charge me for shipping and handling of receipt of incorrect items. I am taking items to a local merchant for documentation that it is faux leather and I will forward to my financial institution for FULL REFUND!!!
Response from SkulletteApr 1, 2026
Hi Heather, We are truly sorry for your experience and understand how frustrating this must be. As discussed via email, we have rechecked and confirmed that the items sent match our top-grain leather. However, we truly value your satisfaction and want to make this right for you. We will provide you with a return label so you can send the items back easily. Our team will continue to follow up with you via email to work toward a final resolution. Thank you for your patience, and we appreciate the opportunity to resolve this for you.




