SkulletteReviews of skullette.com

Response from SkulletteOct 14, 2026

Hi Nory, We sincerely apologize for the confusion and frustration caused by the shipping information provided for your order. We understand how disappointing it is when the information you receive does not match your expectations. The estimated delivery date included in your confirmation email was automatically generated by our system and reflects standard timelines for in-stock items. Unfortunately, this did not accurately reflect your actual order status, and we are truly sorry for the misleading information this caused. As confirmed, we have canceled your order and processed the full refund. The refunded amount should be credited back to your original payment method within the next few days. We truly appreciate you bringing this to our attention and take your feedback seriously. We will review our shipping communication to make sure the information we provide is clearer and more accurate moving forward. We sincerely apologize again for the inconvenience and hope to have the opportunity to serve you again and provide a much better experience in the future. Skullette Support Team

Response from SkulletteSep 28, 2026

Hi there, Thank you for sharing your experience, and we sincerely apologize for the frustration this has caused. Receiving only part of your order is absolutely not the experience we want for you. We always respond to every email we receive, and we are truly sorry you did not get a reply from us — this should not have happened. Please send us a new email at [email protected] with your order number and we will check on this and support you as soon as possible. Skullette Support Team

Response from SkulletteSep 15, 2026

Hi Lis, We're truly sorry that the wallet did not meet your expectations, and we understand your concerns about the material and zipper functionality. To clarify, we currently offer two types of materials for our handbags: Top-Grain Leather and Premium Vegan Leather. Other items, including wallets, are made with Premium Vegan Leather, and the material details are provided in the product descriptions on our website. Regarding the zipper issue, could you please send us a short video showing the problem to [email protected]? We'll review everything carefully and do our best to provide the most appropriate solution as quickly as possible. Thank you for your support, and we truly hope to resolve this for you soon. Warm regards, Skullette Support Team

Response from SkulletteJul 30, 2026

Hi there, We're truly sorry to hear about your experience — this is not the standard we hold ourselves to, and we sincerely apologize for the frustration caused. We take your feedback on product quality and our promotional messaging seriously, and have shared it with our team to improve moving forward. We'd love the opportunity to look into this further. Could you please send an email to [email protected] with your order details and a short video showing the zipper issue? Our team will review everything carefully and find the best solution possible for you. Thank you so much for your patience and for giving us the chance to make this right. Skullette Support Team

Response from SkulletteApr 7, 2026

Hi Tina, We are truly sorry for your unexpected experience and understand how frustrating this must feel. Our deals are limited, and many customers join the game and place orders very quickly, so it may happen that by the time you reach checkout, the discount has already reached its limit. That said, we truly value our customers and would love the chance to support you with the best option possible. Please feel free to contact us at [email protected] and let us know the discount you received, we will be happy to assist you further with the next steps. We appreciate your understanding and hope to make this right for you.

Response from SkulletteApr 1, 2026

Hi Heather, We are truly sorry for your experience and understand how frustrating this must be. As discussed via email, we have rechecked and confirmed that the items sent match our top-grain leather. However, we truly value your satisfaction and want to make this right for you. We will provide you with a return label so you can send the items back easily. Our team will continue to follow up with you via email to work toward a final resolution. Thank you for your patience, and we appreciate the opportunity to resolve this for you.

Response from SkulletteDec 19, 2025

Hi Joe, We sincerely apologize for your experience 😔 As we explained via email, your order was shipped to the address provided in your order, not a random address. The address stored in our system is exactly what was entered at checkout, and we did not intend to imply otherwise. We understand that the conflicting messages you received may have caused frustration, and we are truly sorry for any confusion. We have offered a replacement as a solution. Please check your email and reply so we can proceed with the next steps and ensure your order is properly resolved. Once again, we truly appreciate your patience and understanding, and we are committed to making this right for you.