Skis.com - Under New Ownership May 2023Reviews of skis.com

These guys are a SCAM!! I placed an order on 12/04/20 & just had to cancel the rest of the order here on 2/1/21 because I only received a small portion of the order..

I received 1 of the 2 items I ordered. The estimated shipping date of missing item was 12/3/20. I was told by the customer service rep. that it conveniently shipped on the day I called them in late January 2021!. 43 days after the estimated shipping date. When I informed him that I had moved, the rep. said there was nothing he could do and I had to call UPS They didn't provide a tracking number and never replied to my inquiry. When I asked to speak to a manager, rep. said all management was out and to call back in three days. Still no reply to my inquiry.

We ordered Lange RX 130 Ski Boots in May 21st 2020 and Skis.com confirmed the boots will arrive during August. In August they promised they will arrive in September, in October 1st the delivery date was October 14th then in November 28th they said December 12th and after sending multiple emails December and beginning of January with no reply on their side in January 22nd they cancelled my order because they don't have stock but you can see the boots in my size in the website (for $300 more of course). The manager I spoke to was rude and said there is nothing they can do after someone else lied to me saying this happened because they changed their system in September and all the orders were cancelled. I won't buy in this website ever again.

I ordered skis that were in stock.. ten days later still no skis. When i called to find out the status they tell me they don't have the skis. The customer service is terrible. I was told a supervisor, Royce Jones, would call me by the end of the day, no phone call. I've been on hold more time than i ever got to speak to someone.

This company is completely dishonest about what they actually have for inventory. We ordered skis that showed in stock and to ship the next day. Obviously this never happened nor did it ever. We called a few day's later and they said that they were on back order. Not being in a huge hurray we let it slide. 2 weeks later, still nothing! Same song and dance, "we will look into it and get back to you" is what we were told 4 times which never happened either. Out of curiosity I wanted to see how long the lies would go for until after 19 day's I said the hell with SKIS.com and told them how I felt which resulted in me telling to cancel the order.

I called to place my order because we needed a helmet for my son to arrive on Thursday for a family trip. It was Tuesday and I specifically asked the agent if I paid the $25 to expedite the shipping would it ship that day and I would get my helmet on time. She assured me that I would get it on time and processed the order on the phone. The next day, the helmet had not shipped yet. When I called customer service, I got a whole spiel about it taking 1-2 days to process the order. I gave the name of the rep and insisted that is the reason that I called first and paid the premium for expedited shipping. After being put on hold a number of times, the new agent told me that they would upgrade the shipping to overnight because the first agent made a mistake. Unfortunately, the helmet finally shipped with two day shipping and therefore failed to arrive on in time for our trip. So, we paid a premium to expedite the shipping and they failed to deliver. What lousy customer service!

I placed an order 3 weeks ago, still says in process. I've been asking for a refund for a week, still no reply. I call, the system says that they are not open, during business hours. Worst experience I have ever had with a retailer. I've never written a bad review, buy this I'd the worst site I have ever dealt with. DO NOT buy from them!!!!

BAD EXPERIENCE. Don't order here unless you want disappointment and frustration. I ordered boots, with a 5-10 day shipping estimate. Item never shipped. No email communication to update status. I tried to call but phone system didn't work. Sent 2 emails to customer service and got no response. After 3 weeks I cancelled my order. No boots.