Skis.com - Under New Ownership May 2023Reviews of skis.com

I placed an order a month ago for a premade ski package. I had two of the 3 items sent to me and have been waiting a month for my skis before getting frustrated and reaching out to customer service. After 1 week of no reply, I received a response that they have cancelled my order as the item is now out of stock. Completely terrible customer service that had absolutely no care that I was waiting to receive my skis.

Dreadful customer service. First call I did get a rep who explained that only part of my order shipped. Never got the rest, never got a message. Second call got stuck on hold, used the "call back" feature and got a call with a recorded voice saying there was no one to take my call. Sent an e-mail, never heard back. Placed third call which informed me that they were sold out and my order would not be completed. Sending the whole thing back since skis and boots without bindings don't work.

AVOID!!!! Ordered a lot of items well in advance of a ski trip. Nothing happened. Called and spoke with customer service that said some of the items are now out of stock but the rest on their way. Still nothing. Called back a few days later and was told nothing had shipped and the agent literally said that because their model is to ship from stores, they have no idea what they actually have in inventory. Crazy that in 2021 an online store with a premier domain name can't get this basic stuff right.

Terrible experience! Called multiple times. Put on hold for 20 minutes each time. Never spoke to anyone. Ordered boots was supposed to ship out 2/6. Recieved updated ship status of 3/13. Emailed them and cancelled the order. Received a credit in 2 days. I guess they did not want my business. Go to your local shop. They will match everything online!!

The negative reviews are accurate. 2 separate orders, same issue. Was in stock when ordered. Received partial order and nothing else. Sent emails that replied with please be patient. Finally called and after 45 minutes confirmed both orders are out of stock and not sure why no one communicated that to me. Cancelled the orders. Lets see if the returns come through.

Guess I should had read all the reviews before ordering. Everything was messed up. Waiting on 2 refunds over $650 for from more than a month ago. This company has no clue what they are doing. Search for level nine sports instead!!!

This website is a total scam. I ordered ski boots and after over 2 weeks of not receiving a tracking confirmation or the boots themselves, I emailed skis.com. They responded and I was told that there was an "error made in the shipping warehouse" and that a tracking confirmation email would be sent to me asap. I never received any emails after that. I called and spoke to a representative who gave me the run around. I asked to speak to a manager, but was told that "all managers are currently on calls". I was then told that a manager would call me back in the next 2-3 hours, which of course never happened. I then emailed several times after that and never got a response. I finally decided to go to a local ski shop and purchase boots which was a wonderful experience. I called to cancel my order, that was never shipped, and they helped me in about 2 minutes to take care of that. Worst online experience I've ever had and I shop online often. Save yourself lots of time and frustration and buy your ski products elsewhere!

Awful. Literally the worst online purchase experience of my life. Purchase 1/14 and still not shipped on 2/2. 3 calls and 3 emails to customer service, not a help. Stay away.