Skis.com - Under New Ownership May 2023Reviews of skis.com

I ordered $1200 worth of equipment from Skis.com. I paid $150 in shipping and was clearly informed that no Shipping & Duties. Turns out, FedEx Cross Border requested $128 if fees, duties and taxes per shipment, and.. or course, Skis.com sent 4 shipments. So, something around $500 in duties and tax. 20 days after ordering, customer service couldn't tell me (a) where the equipment was in transit, (b) expected deliver date, or (c) how much the exact duties and taxes would be. #returned Christmas gift for kids fail. Strongly recommend NOT ordering if you are in Canada.

I purchased bindings for my son at end of ski season (4/2019) for his new skis. Flash forward to now (10/2019) and no ski shop will mount them. The require a special jig that apparently no one has. Skis.com will not let me return so now I have unusable equipment and they lost me as a customer. Recommended evo.com

They listed a pair of prior season girls skis & bindings for a pretty good, but fairly standard discounted price (you can always get prior model year ski equipment substantially discounted in the off-season from many, many vendors). I ordered and paid for them. They sent me an order confirmation. A few days later they e-mailed me and said there would be a shipping delay and I said no problem, we're not going skiing until December. Then a few days later they e-mailed me and said that my item was actually out of stock and offered to let me know about similar replacements. I found the exact same ski in the exact same size on their website, but with a different graphic, also a prior model year ski that other retailers are discounting and suggested they just send that one since it's essentially exactly what I had already paid for. However, they then tried to charge me full MSRP, which was almost double what I had already paid. Nobody in their right mind would pay full price for prior season skis under any circumstances and they certainly wouldn't agree to double the price they're paying to receive what they had already paid for, but still hadn't because of the retailer's screw up. I declined their absurd offer. Then they offered a completely different product, in a bigger size that anybody who knows anything about skiing would know couldn't work for the same sized child, for a higher price, which I obviously declined. Stay away from this company. There are a ton of great retailers of outdoor/ski/snowboarding equipment online that promptly send you exactly what you've already ordered and paid for and won't try to make more money off of you after they have your money and fail to deliver what you've already bought. Go elsewhere.

Terrible service. Ordered a pair of ski boots and they sent me the wrong size not once but TWICE and in the end, said they didn't have my size (even though it was listed online). Wasted 5 weeks of skiing, had to rent boots and the best they could offer was 10% off a different (much more expensive) pair. TERRIBLE service.

My husband ordered me a pair of skis from this company and paid for overnight shipping. Several days later, we don't have the skis and no one will respond to emails that have been sent trying to get updates. Calling their customer service number is a joke. My husband called, was transferred to VM and then disconnected before he could leave a message. Taking someone's money for overnight shipping and not shipping the item as agreed (or at all, in our case) is fraud. Based on reading the other review here and reviews on other sites, it seems this is business as usual for this company. We'll be filing a complaint with Amazon and our credit card company. I would definitely take your business elsewhere.

I am sorry to have to leave a very negative review of skis.com as they did not deliver the two sets of ski boots I ordered for my daughters for our ski trip. I ordered two day delivery and paid extra for the expedited shipping. They did not even ship the order out until 3 days after I ordered and it arrived 3 days later after we had already left on our ski trip. To make matters worse, I called them several times and never spoke to a live person and never got a return call. Then after I returned, I called again and still no response and had to spend an additional $48.00 to return the ski boots. So I had to buy the ski boots in Telluride for double the price. I would look elsewhere to order any ski products as they obviously do not care about their customers.