SkinnyRx Reviews | Read Customer Reviews of skinnyrx.com

SkinnyRx Reviews | Read Customer Reviews of skinnyrx.com

SkinnyRx reviews

4,864 approved reviews, newest moderated first

Nicole K.
Apr 7, 2026
Very helpful
Very helpful
Response from SkinnyRxApr 7, 2026
Thank you so much for the kind words! We're really glad we could help. Don't hesitate to reach out if you ever need anything!
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Nikki D.
Apr 7, 2026
Aria was wonderful in assisting me with…
Aria was wonderful in assisting me with updating my refills and shipment. She was friendly, professional and easy to talk with and I feel like I got all my questions answered!
Response from SkinnyRxApr 7, 2026
Thank you so much for sharing this! We're thrilled to hear Aria made your experience such a positive one. We'll be sure to pass along your kind words to her and she'll love hearing this. We're always here if you need anything!
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Anonymous
Apr 7, 2026
Aira saved my day and won back a customer
In ten minutes, Aira addressed two of my unresolved issues that had been neglected for days. My experience with her was everything you want in customer service: clear, concise, polite, and effective. Without her support, I might have been a lost customer. Aira saved this one!
Response from SkinnyRxApr 7, 2026
We love to hear this! Aira truly is a gem, and we're so glad she was able to turn things around for you so quickly. Thank you for taking the time to share your experience . we'll make sure she knows how much her effort meant to you. We're happy you're sticking with us!
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Susana L.
Apr 6, 2026
Great customer service
Maria with customer service was really helpful when I needed to change my delivery address. Very quick and easy and professional. Great experience with the whole process so far, 3 months in and over 15 pounds down!
Response from SkinnyRxApr 7, 2026
Wow, 15 pounds in 3 months, that's amazing progress and we're so proud of you! 🎉 We'll make sure Maria gets the recognition she deserves. Thanks so much for taking the time to share your experience, and we can't wait to see you keep crushing your goals!
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Na
Apr 6, 2026
Very helpful and successfully did what…
Very helpful and successfully did what I called for. Let me know what he was doing every step of the way.
Response from SkinnyRxApr 7, 2026
Thank you so much for the kind words! We're really glad we could help and that you felt informed throughout the whole process. That's exactly what we aim for. We'll make sure to pass along the feedback. We appreciate you taking the time to share your experience!
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Customer
Apr 6, 2026
Carmelyn was very helpful
Carmelyn was very helpful. She followed up and ensured that it would arrive within the requested window.
Response from SkinnyRxApr 7, 2026
Thank you so much for the kind words! We'll be sure to pass this along to Carmelyn, she'll love hearing this. We're glad she was able to follow through and get everything taken care of for you. We appreciate you taking the time to share your experience!
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Thomas N.
Apr 6, 2026
Nice job
Nice job. Very friendly
Response from SkinnyRxApr 7, 2026
Thank you so much! We're really glad to hear that and we'll make sure to pass along the kind words to our team. We appreciate you taking the time to leave a review!
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Sarah S.
Apr 6, 2026
Mixed service levels and delays in getting medications refilled
Latest customer service agent Jimmabelle who I spoke with was very polite and helpful so giving higher rating as result. In general though there is a very long delay in getting responses back particularly if you have questions to address. The chat function in the app is pretty useless for that reason, takes many days to get a response. Better if you call them directly. They can also sometimes take a very long time to refill medication causing gaps in coverage. Most recently they cancelled it in error and I had to start all over again with intake forms etc. The clinical team is not the most helpful in general.
Response from SkinnyRxApr 7, 2026
Thank you for the kind words about Jimmabelle, we'll make sure she knows! We're sorry to hear about the delays and the mix-up with your refill. That's definitely not the experience we want for you. Please give us a call at 888-979-9580 (Mon–Fri 8am–8pm EST, Sat–Sun 9am–6pm EST) and we'll get everything sorted out for you!
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