Crystal H.
BE CAUTIOUS...Terrible customer…
BE CAUTIOUS...Terrible customer service...NO COMMUNICATION unless they are trying to sell you something. Very pushy and talk way to fast on the phone as a way to confuse people. I received my 4 week prescription on November 7 and was told they ship next day (not a big deal as it was a Friday). I was planning to cancel my renewal on Monday, December 2 but on Thanksgiving Day (the day most people are at home enjoying their family) I received a text renewing my prescription. I immediately responded to cancel my order and also sent an email right away. I guess they don't check texts or calls on the holidays, just sneak in those orders. My prescription was processed 10 days earlier than it should have been. I called Friday morning right away to cancel and was told they order had shipped (which it had not based on the time the label was created). I spent a lot of time on the phone trying to get this resolved with an offer of a 40% discount. I told them I would just refuse the delivery and did just that. It has been 11 days and I still have not received a refund or a response to any of my emails.
Response from SkinnyRxDec 18, 2024
Thank you for taking the time to share your feedback. I sincerely apologize for any frustration or inconvenience you experienced with your order. I'm glad we were able to connect with you directly and work out a resolution for your account. For transparency, I want to explain that our pharmacies operate shipping Monday through Thursday only. When an order is sent to the pharmacy, we need to verify whether it can be stopped before processing any refunds. In your case, we were able to assist you and address the situation accordingly. We value your trust in us and are committed to providing you with the best possible service. If you have any other questions or concerns, please don't hesitate to reach out.