Rachelle H. M.
Customer Svc is outsourced and you're just a number
Semaglutide helped me to lose weight for a long time and when things were going well there was no issue, everything was automated. When I started gaining weight again after my dose started to be lowered, I tried emailing and calling SEVERAL times to speak to someone. I even scheduled appointments for someone to call me back and was told someone would call me and I heard nothing. Instead, they just sent my next shipment. I got tired of calling and being put on hold forever and not feeling heard. When I called to cancel my subscription (since you can't just cancel it online), they tried to put me on hold to speak to someone else (I'm guessing a salesperson) and I said, no way. You couldn't help me after I tried to reach out multiple times, multiple ways. I'm going somewhere else.
Response from SkinnyRxJan 13, 2026
We're truly sorry to hear about your experience and that you felt unheard during a frustrating time in your weight loss journey. That's never our intention, and we understand how disappointing it must have been when you were seeing results and then started struggling again. We do want to clarify that our care team did attempt to reach you multiple times as scheduled. According to our records, calls were placed but rang once before disconnecting and didn't route to voicemail—which suggests there may have been a technical issue on the phone line. When we attempted to reach you again recently, we were also unable to leave a voicemail. We completely understand this doesn't change how the situation felt from your end, but we did genuinely try to connect with you. Wishing you the best on your continued journey.