SkinnyRxReviews of skinnyrx.com

It was a good thing.

Psalm was so helpful!!

I just signed up and had a question about what is in my compounded tirzepatide and Aira was so quick, courteous and gave me the info I needed to continue

Customer Service was great! Onboarding was a little confusing at first, with vague timelines and processing detail given in scripted answers, but I was able to ask enough questions to understand when to expect my first dosage once prescribed. Contact was minimal in my 6 month bundle, but I had no issues as I was familiar with the side effects and injection process. I don't think my updates were actually read because by month 5, I said I had lost no weight and was actually NOT taking the medicine as prescribed and got no feedback; just my final dosage in the mail. The worst part is that I thought I signed up for a 6 month, one time bundle but today I got an email saying I had been charged for another!! Marie on the phone handled my upset and impatient conversation very well (Thank you - I'm sorry I directed my anger at you!) and despite repeated statements that no refund was likely, she escalated and documented our conversation well enough that I was able to both cancel the membership that I never signed up for and get a full refund processed. I'm not sure that I missed the fine print - I'm normally pretty good about catching that - but I did not see any emails to notify me this was coming, but I did get a text asking for an update in the app, so I logged in and was again unable to see anything showing I was being charged again or it was an automatic renewal so I figured I was just being paranoid. I didn't want to call anyone; I just wanted to see and make any changes to my account if I saw it was needed and couldn't see anything. Very thankful that Marie was able to get this resolved for me. Feedback to the company would be to be more clear in your scripts about onboarding timelines (processing, preparation time is included in the vague statements but is never clear; just says shipment before any tracking would even be available). Also, if you are going to ask for updates, please actually READ those. I see a lot of confused users online also...felt kind of isolated despite attempts at using technology to connect. Finally, be absolutely clear that if I sign up for one 6 month bundle, it will automatically renew unless I take action - I don't think I ever saw that in writing.

Pauline was very courteous and professional. She also assists with the payment process as the website has a flaw whereby it would only allow me to go through the Affirm payment plan where I wanted to pay in full. So I appreciated her assistance.

Bootleg operation…Billing is a joke save yourself time and money try something else.

Aira quickly helped get my request taken care of.

In my experience, SkinnyRx has been a complete waste of money and feels misleading at best. I paid for their GLP-1 program along with over 1,000 other customers, followed a strict calorie-deficit diet, exercised daily for at least 45 minutes, and consistently hit a minimum of 8,000 steps per day. Despite doing everything recommended—and more—I gained weight while on their program. SkinnyRx markets itself as offering “support,” but in reality, there was no meaningful medical guidance, coaching, or accountability. Communication was minimal, generic, and unhelpful. When results weren’t happening, there was no proactive follow-up, no adjustment support, and no real clinical oversight. The program feels transactional: you pay, you receive medication, and you’re largely on your own. That is not what is advertised, and it is not what people expect when paying for a medically supervised weight-loss service. Based on my experience, I would strongly caution others to do extensive research before signing up. I regret trusting the claims made by SkinnyRx and do not believe the service delivers what it promises.