Kai R.
Tasty but BEWARE of tricky practices.
I signed up for a free sample (with $4.95 shipping). I realised this sample purchase entered me into a subscription agreement, but I have often tried product samples and then decided whether to continue the subscription or not. Never have I experienced the kind of bait & switch that I did with SkinnyMe. The chocolate arrived and was good, but when I went to log into my account to look into the subscription options, I realised that I had no login information, nor had I received any email confirmation of the sample order or any shipping notifications. Attempts to reset my password failed. I finally sent an email to the company and receievd a message several days later telling me that I need to call the company to make any changes to my order. In the meantime, I was charged $34.99 for the "free" bag of chocolate, and customer service told me that I was charged for the "free sample" because I had failed to cancel the subscription within 7 days. Since when does a company penalise you for STAYING a customer?! I may have even kept my subscription had they not charged me for me free sample- the chocolate really is good. After a good deal of arguing, the customer service rep agreed to refund the charge and cancel my subscription (hopefully that will actually happen, since as of yet I still have received no email confirmation of any communication with the company nor access to my account.)