SkinnyMe ChocolateReviews of skinnymechocolate.com

When the company was brand-new there were a lot of difficulties in getting my orders – however, whenever there was a problem or an order did not arrive I did receive a refund. More recently, the company functions far better than it used to and I receive my orders every time, and receive them far more promptly. (I live in a desert community and I never order chocolate to be shipped to me during the summer – that would be folly! Some candy companies refuse to ship chocolate during hot weather.) I have been satisfied with customer service – a couple of times I had ordered on a discount day and didn’t receive the discount – maybe I had not tapped the discount button? – And I called customer service and they unhesitatingly refunded me the equivalent amount of the discount. So – after some initial difficulties with delays or non-arrival, I am finding this service very satisfactory. I agree that the chocolates are overpriced, therefore, I order far less often than I otherwise would. However, good-quality chocolate is always pricey. I find the quality of his chocolate to be very good – not the best in the world but very good – and frankly I am thrilled with all the variety that they offer. Where else can you get so much variety in a sugar-free chocolate? I am also very pleased that they sweeten with Stevia, and not with Maltitol because Maltitol acts as a laxative if you eat more than a little bit. All in all, I am very pleased with this company, and delighted that they offer a very good sugar free chocolate of great variety.

I ordered some chocolate October 23rd. I never received my order, after contacting support several times, with NO ANSWERS as to why my order just said "order pending". This company and it's support SUCKS!!They lost a customer and will tell everyone how bad this company is!! I requested a refund let's see how long that will TAKE! Today is November 11th. Don't waste your money with this company!!!

Very good chocolate from a very deceptive company. I was successful in getting the subscription canceled but the refund promised to me in the amount of $34.99 by cs Pam on 9-26-19 has never arived and calling this company is very difficult. The only way to get anything done is to continue trying to call.

Deceiving, promised free fist sample, just shipping, that what the order stated - i saved $30, but charged later, u can't cancel subscription, u have to call.

If I could give 0 stars i would. Took over 1 month to ship, then on top of it it came by normal mail and everything was completely melted; even though their site states they ship only on Monday to Wednesday to avoid it sitting in a hot warehouse. It was shipped on a thursday and recieved on a wednesday and sat in the post box in 99 degree heat. Poor service

I would like to return this so send me a number. I don’t even like this chocolate. I would like to cancel my chocolates. No more. I will put it on Facebook how you will not cancel.

I would give them 0 stars if it was possible. Their advertising is misleading and their customer service sucks! You end up paying $35 for their "free sample". Do yourself a favor and stay away from this company.

I would give 0 stars if that was an option. DO NOT. . .I repeat. . .DO NOT. . .do business with this company. I just got off the phone with them AGAIN, with the same problem everyone else has had. This is the absolure worst company I have ever dealt with. Lies, lies, lies! Scam! Horrible! Every review on here is the complete truth. In short. . .Requested cancellation May 31. They had no documentation of this, however, I do, as well as my bank. Charged AGAIN July 21. Called that day. PROMISED cancellation and refund in 3 to the business days. Have followed up several times documenting EVERYTHING! Today. . .still no refund! Now Im told by Wednesday! This is UNBELIEVABLE! And i will put this review EVERYWHERE I possibly can. Businesses like this should NOT be allowed to operate!