SkinmedicinalsReviews of skinmedicinals.com

My doctor was under the impression that the pain med he prescribed for me from Skinmedicinals would come from a town that's 20 miles from where I live. Not true. Skinmedicinals call center person informs me today that the product is compounded in Missouri and, "All our customers in California get their medication orders between 4 and 8 business days." I wonder if that's why Skinmedicinals has a two-star rating.

I had actually been happy with Skin Medicinals for five years, they produced a Rosacea creme fulfilled by Foothills Pharmacy, always good. Suddenly without notice they are fulfilling using Strive. Strive produced a rosacea creme which made my face break out, I am allergic to it. Called customer service, they say they have a no refund policy. What the hell.

My doctor sent my script to this company. They were initially nice. When I got my script, I couldn't read it. It has a font that looks like Greek. I thought this is a mistake. I called them and told them that I can't read it even with a flashlight and bifocals. The young guy literally told me," they have a lot of complaints but they won't change it". I addressed this with the pharmacist.He told me, "I am not doing anything special for you". I was outdone. They are calling me constantly for a refill. I am contacting the pharmacy board today. I also asked if he could read me the directions and was told to get a family member to do so.

Do your research. All sales are final. They will not allow any refunds. They promote "designed by dermatologists" however many of their ingredients are consider high or medium risk. Of course, when you call them they say that all of their ingredients are listed on their website so make sure you do your research.

I consistently purchase products from this store and have had a great experience. Recently, I tried a new product and the bottle broke while traveling. I asked the company to replace it and had a really poor experience with their customer service department who was defensive and not solutions orientated. What a terrible experience.

Horrible.... they give you a heavybottle assuming its full , its mostly plastic. I measured my product and received no where near the one ounce i should have. I paid $55 for leass than a tablespoon of Hydroquinone. rip off. ive notified them, have not heard back. im calling my Dermatologist to tell them not to write perscritions for this anymore.

My physician sent an order to this company. When I spoke with someone about the order, the first data that chose to collect was mailing address and credit card info. Then the person I spoke to asked me list all my allegies! I was told that was necessary, because if there were any allergies to the medication, they wouldn't fill the order. (Wonder how difficult it could be to get a refund when THAT happens!) So, they offered to allow me to speak with their pharmacist. He didn't seem familiar enough with the drug, so I didn't bother to ask him about its chemical structure, but instead asked him if he could tell me about contraindications for the drug. He immediately copped out by saying that would be 'giving medical advice." It's NOT! Most drugs come with this information. "Drug inserts (package inserts) provide essential FDA-approved safety information, including contraindications—specific situations, diseases, or patient demographics where a drug should not be used due to high risk of harm." I pressed the issue and said that "No," it was not 'giving medical advice' but giving basic details on a drug that a pharmacist should know about! My frustration peaked and I raised my voice (which I do regret), but before I could apologize, he hung up on me! Since when are pharmacists no longer permitted to read a product insert to a patient??? He also didn't seem to appreciate my pointing out that they shouldn't only be interested in knowing drug allergies, but rather about ALL the drugs that I have been prescribed, including those that could potentially pose a risk for interaction. Also, some compounding or limited distribution drug pharmacies have systems where physicians must send them the patient's medical and prescription history BEFORE the drug is filled, yet they don't. Perhaps the drug prescribed is one that doesn't require that kind of record keeping by FDA standards, but if they were really concerned about patient safety, they'd do it anyway.

I hate this company all the staff is extremely rude and they show no compassion towards the paying customers who are in need of their medication. I received a tracking number, but my order never moved, it’s been sitting somewhere in Missouri for 8 days now…that’s weird! They offered to send a replacement, but will not expedite it, because doing so is against their policy. They treat people disgusting. We are human beings who need our medication and there’s no compassion whatsoever.