Eva L.
Avoid at any cost
I joined Skin Laundry at the beginning of the year when they aggressively promoted their signature laser facial starting at £75. Since other laser treatments were costly, I decided to try it out. After the initial promotion, I became a monthly member, paying £225. Initially, I could visit every week and alternate between treatments covered by my membership. For a few months, I booked weekly laser treatments, but I had to freeze my membership for a while. When I restarted it in May, I discovered the terms had changed. I was still paying £225, but now I needed credits to proceed with treatments. There was no email notification; I was only told about it by the receptionist, so was quite taken aback how things were negatively changing. However, I thought that they have too many clients, so they are reducing all the privileges from the beginning of the year. I was unsure about my credit balance, relying on the receptionists checking their system. On September 10th, after a dual treatment, I asked when I'd have enough credits for the next one. The receptionist scheduled me for 22nd of October as my next appointment for dual treatment. She suggested that I should choose another membership which was above 300£ per month, so I wouldn’t have to worry about the credits. I said that I can’t pay more at this time. I had the treatment on the 22nd October without any issues. Afterward, I received a text from Skin Laundry stating I had exceeded my credits and owed extra fees. I contested this, explaining my membership covered it, but they claimed the treatment cost £700. Frustrated, I called it a scam and extortion, mentioning my prior confirmation with the receptionist. Today, I received a text canceling my membership and pending treatments. The treatment personnel were friendly, but the reception staff was rude, arrogant and disrespectful. They seemingly were trying to extract money with unfair tactics. I believe this company's practices warrant investigation, as they fall far from expected norms. Don’t waste your money, the facials are not even that good. There are plenty of other places where people will treat you with respect and kindness for the money you are spending.