Skin LaundryReviews of skinlaundry.com

I had a terrible experience at Skin Laundry Burlingame , California on April 17th. I purchased the Skin Resurfacing Duo facial online, but when I showed up, the nurse practitioner decided on her own to do a completely different facial — without discussing it with me first. Then at checkout, they had the nerve to try and charge me for the facial they chose, not the one I actually purchased. When I asked why I couldn’t receive the treatment I paid for, they casually said, “Oh, you can’t do the Skin Resurfacing Duo on your first visit.” Excuse me? Then why did your website allow me to book and pay for it in the first place? There was a disclaimer about signature facial , not resurfacing !!! No communication, no accountability, and a total bait-and-switch. This place is a mess. I won’t be returning — and I’d warn anyone thinking about it to think twice. Unreliable and untrustworthy

I had a microneedling treatment today. My therapist was very nice and accommodating. However I was shocked that no numbing cream was offered. When I challenged my therapist she acknowledged the fact and apologised- stating that the company doesn’t offer it - which she is not agreeing with. It was suggested to purchase my own numbing cream for the next treatment- which seems ludicrous- especially bearing in mind the treatment costs £250

Campbell location. I usually don't write negative reviews, as I find it's often not worth my time. However, the experience I recently had left me in tears. I booked my appointment weeks in advance, and like many of us, I have a very busy work schedule. When we treat ourselves to something special, we expect to be pampered and greeted with kindness. Unfortunately, I arrived 4 minutes late to my appointment--5 minutes by the time the woman at the front desk finished assisting the previous client. I was informed that I could not receive my service because I was past the grace period. Technically, if 5 minutes is the grace period, wouldn't I still be within the window? I asked the receptionist, but she insisted that the nurse wouldn't be able to see me. I felt she was quite argumentative and made me feel like a burden. If you are looking for a service that treats you with care and a touch of luxury, this might not be the right place for you. I honestly expressed my surprise at the level of service and the unusual responses I received, mentioning that it wasn't a great way to start a relationship. I inquired about canceling my membership for a full refund, as I hadn't used it yet and wanted to avoid future interactions of this nature. Unfortunately, I was told I would have to pay for three months regardless of whether I used it or not. I left feeling very upset. It's disheartening to have such an experience. While Skin Laundry has its appeal, I cannot help but compare it to fast-food chains in terms of the service received.

I was so upset with my today experience in Campbell, CA location. I was running 5 mins late because of parking issue. The clinical manager Juliana canceled my appointment and send me away. not sure why she has to be so rude like this, feel like I am begging her for my facial treatment. She even said to me " just be kind." I don't know what that means. I go to get facial treatment, being judge by them daying " I am not kind?" so weird!!!

Impossible to cancel an appointment. You can only reschedule it and there is no customer service number

Absolutely horrible. One of those experiences that sticks out that you think is beyond belief. And this is for a spa service. Whatever you do stay away from this business don’t fall further marketing and certainly go get your facials and skin care needs met elsewhere. I visited the store in Lynnfield, Massachusetts and you could see once you got in the treatment room and spoke to the nurse who was going to do the treatment that it was a total scam, they were painfully uneducated and had no experience to be operating such equipment or even safely administer treatments. And to make matters worse An incredibly rude nurse named Bri who turned out to be a bully interrupting an interfering when I tried to ask questions about the procedure and the process as I was learning that the first session you pay for is not a treatment at all and has no effect on your skin, but it’s rather simply an introduction to their monthly plan service and so you pay in essence for them to sell you a commercial of their services pretty outrageous. Apparently, the store where the chain is owned by someone in California, and there are no local Massachusetts contacts. I was simply given the email for an Angie Lee and no phone number to speak to a manager about how dangerous this felt, and of course how it is portrayed as a treatment and a medical service but instead you’re supposed to pay for something that is simply a commercial that has no impact on your skin so they can sell you their packages I plan to place a complaint with the state and never expected to be this dissatisfied nor have this kind of experience. As the old adage goes, buyer beware and here buyer stay clear this is a super Duper scam like no other

I have been a client of Skin Laundry in Houston, TX since October 2023. I was really excited because they offered a complimentary first visit to see if my facial skin issues could be resolved. I had just lost my mother in September of 2022 and it was a year of neglect and I felt that I needed some rejuvenation. Grief literally took the shine out of my face. I was really looking forward to taking care of myself again. I signed up for the $250 per month program and was told that the Power Duo Facial was going to help me. No 100% guarantee. Of course I understood that. On all my forms, I indicated that hyperpigmentation was my main concern. I had a Power Duo Facial on 10/28/2023 I made my next appt for 11/25/2023 for a second Power Duo Facial. This procedure isn’t the most pleasant thing you’ll go through. But it was bearable and if it gave me the results I wanted, great. So, I show up on 11/25 and am told that the machine they use for the Power Duo is not in the facility and is out for repairs. I was asked to get a Power Signature Facial instead. I was really disappointed and told them that they should have called and at least told me! So, today, 04/03/24, I get a message that my appt for 04/06/24 has to be rescheduled because they DO NOT HAVE THE TIPS FOR THE POWER DUO FACIAL!! Obviously, I am upset. I have paid 6 months of fees but wasn’t able to go in December, January, February, or March. My grief is debilitating. I haven’t been able to acclimatize myself back into my “normal” life. I miss my mom. She was ingrained in every waking second of my life. So, this appointment on 04/06/2024 was a big deal. I’m upset. I respond to the message that I am not happy and it’s the SECOND time that I am not getting the service that I want. I said that I need to be compensated or something. I am the client. I am paying. I am upset. A lady named Niki responds and says that she will speak with me with respect because that is what she does. And that we can talk on the phone the next day. I’m taken aback! Like, what just happened? I responded that I was not disrespectful and that shall I call, or will she ring me? She had me in tears. There was so much back and forth, and I was upset. I did not curse at her but I was petty. She was so patronizing. Is this how they treat their customers? I am spending money to receive a service. And then I’m treated this way. I’m just sad now and do not want anything to do with this company. I will live with the dark spots. I want to cancel my membership. I will not go back. What happened to customer service?

LOCATION: NEWSBURY, BOSTON. They sell the 3 monthly founder service BUT NEVER explain that this is a monthly membership that keeps charging your credit card until you GO to THE SITE TO ASK FOR CANCELLATION which is RIDICULOS you will be paying until you cancel de service. When you ask for a refund since you only agreed for 3 months, they refuse it. This is a completely cheating way to enroll you as a customer and is ILLEGAL. STAY AWAY OF THIS COMPANY. I'm thinking of taking legal action against this company; also, the contract is a grey area regarding this membership, a very shady business.