Skin LaundryReviews of skinlaundry.com

I tried Skin Laundry for their introductory $50 facial—honestly, it was fine, but nothing special or worth going out of your way for. What really disappointed me was the lack of transparency around their membership. I was encouraged to sign up for a monthly subscription at a reduced rate, but no one clearly explained that it required a 4-month commitment or that the price would increase after the first month. When I noticed the charge and called to cancel, I was told I couldn’t—which felt incredibly misleading. The staff were pleasant enough, but not knowledgeable. Both front desk employees openly shared that they were brand new and weren’t able to answer basic questions. During checkout, they were distracted—talking to each other and other customers—so there was no real opportunity to get clarity on what I was signing up for. Overall, this felt like subpar service for an average treatment wrapped in a very questionable sales approach. I would strongly recommend reading the fine print and asking very direct questions before agreeing to anything here. Be careful.

Tras realizarme un tratamiento de skin booster el 24/03, sufrí una complicación con rotura de una pequeña vena, inflamación importante y un hematoma considerable, lo que ha implicado molestias y un tiempo de recuperación no previsto. Al día siguiente fui valorada por otra doctora, quien confirmó la incidencia y reconoció un error en el procedimiento. Durante el tratamiento, además, recibí comentarios poco profesionales como “qué piel más dura tienes”, “no esperaba que lo tuvieras tan mal” o “madre mía lo que me ha costado meter la cánula”, que resultaron incómodos y fuera de lugar. A día de hoy sigo con hematoma, dolor e inflamación, y pese a lo ocurrido, la clínica se ha negado a devolver el dinero. Mi experiencia, tanto a nivel de resultados como de trato, no ha sido satisfactoria.

I had a very disappointing experience with Skin Laundry, mainly due to their membership policies and cancellation process. I signed up expecting a straightforward skincare service, but it operates more like a pyramid scheme with a minimum commitment and automatic renewals. Facials are supposed to be "unlimited" with your membership however you are only allowed to go every 10-14 days and they last a mere 15 minutes. I've seen ZERO CHANGE in my skin after 3 months (even though their "progress photos" will try to tell you otherwise...umm..hello retouching?) I would strongly encourage anyone considering signing up to fully understand the contract terms, especially around billing, minimum commitments, and cancellation requirements. Overall, this experience felt more focused on enforcing the contract than on customer care. DO NOT get sucked into this.

I went in to the Victoria Gardens Rancho Cucamonga location in January 2026 based on a Facebook ad. I got there everything was just okay. I asked for a sample and the young barely gave me any product that was a sign! Then the young lady told me about the membership. She said you can get two services per month and I said ok. Then I asked for copies of the documents I signed and I received a receipt emailed to me.. that was the second sign to NOT do business with Skin Laundry! When I added it when I got home, you're paying over $1000 for only two hours of services in a 4 month period. I was unable to receive services in February, however, when I called on March 1st to make an appointment, I was told the services don't rollover. So they got $250 and I got nothing!

Organization : easily 35 minutes past schedule without any communication to me Staff : I was never told that one of the staff was a HCP for legal reasons and adherence to laws Equipment : used one laser on my initial visit while aggressively pushing the stronger laser … so awkward ! I could hear the aggressive sales pitch to others as I waited so when it came to me , same pitch … knew the whole story … not unique to me bc heard it 3 X in previous 30 minutes New location : heard opening in Woodlands … beware ! … the laws of the state will catch up with this game

I went there for 6 months. No one told me that my 4 months were up (and they are supposed to tell the client). I had no results at all. I was told during consultation that my dark spots would go away and definitely see results by 4 months. I kept going 2 more months in addition hoping to see my few dark spots to fade. I have no fading of my few dark spots at all.. even when the “technitions” (rn’s?) would go over and over my dark spots at each treatment date. I was not told about the late time of 5-7mins, and I would wait after being 5 mins late to be seen??? Each tech tells u a different story and recommends many many of their products. I was told the lasers alone would fade my spots. After 4 months I’m told to get their serum.. I dint buy it. I had a different tech ev time and learned that some We’re let go, the one I liked then the next treatment they no longer worked there. Are all of them really a certified rn or na? I beg to differ. I had one tech (my last treatment becaue I was over their lies) text while she was doing my duo and went super fast becaue she had no time. When I was done she took her friends into another room. No one was waiting in the waiting room for another client to come in. She could not do my hands , which I had my hands done every time but this woman said it was not in her list on my treatment that day. I was never ever told that some techs would say “no”. I paid $250 for a quick crappy duo. Was in her treatment room (the rooms suck btw, noisy, uncomfortable and cold, dirty beds). When I signed up I was told the exact opposite of what happened. I was told I would have the same tech. A lie. And that I would see a huge difference in my dark spots with just the lasers alone. The manager pretends to be so nice and in the end when you tell them why you are u unhappy they pull out some info verbally that you never ever heard before when they sign u up w all smiles. This place is like a scam. Pop up bs. I do NOT recommend for someone to spend their hard earned money on these lasers. And how do we know how high or low the settings are, especially when you get a different tech each time. They rush u in and out even if you are waiting on them! When you try to talk to the manager she does not answer your questions, it’s like a game of ignoring and then telling you things that you had no idea of from when they lied to you to sign up. There is no manager to contact higher up nor a number or ceo to contact. The manger says that they are the last and only person to deal with. What kind of business is this? I am filing a complaint with the better business bureau when I get some extra time. This business is just machines (how do we know what they r setting them at or doing correctly?). They said my pores would get smaller. lol what a joke. 6 treatments and nothing! My face is the same. It’s just not an honest place to go. And it’s way too expensive to spend $250 on one duo (which I never know they switched me to) treatment for 10 mins. Don’t waste your money on this business that has no clue what there are doing. Too many hands in the cookie jar! I would never recommend anyone I know to ever try it. Fake false lies is what happened to me. What a shame for me to trust this pop up company. Save your money and go to a real reputable rn and office where you actually know the staff. They jerk you around and use reverse phsychology type techniques verbally when you tell them your experience was terriblea and lies about results. This message is too long but I could go on and on about this business that has no business ripping people off!

I purchased a subscription and the laser I like broke. I had months of credits waiting for the laser to be fixed. I lost all the credits when I had to cancel my subscription because it became clear that they weren't updating their equipment. Felt really scammed. The new manager was rude and dismissive. This is for the Tribeca store in the U.S.

I felt like I got scammed at Skin laundry Biltmore. I got skin laser from the $75 promo they’re having for first time customers and it didn’t feel like a laser at all. It just felt like something was blowing hot air on my face, pretty weird. The staff are nice, but I can’t believe they are still in business after all the bad reviews I’ve read. Which I should have done before I booked the appointment. What a waste of my money and time.