Skin LaundryReviews of skinlaundry.com

Hello, I’d like to share my experience with Skin Laundry. I started my membership 3 months ago to address hormonal acne. I was presented with 3 different membership options: Prevent and Protect $150, Correct and Maintain $250 and Refine and Enhance $350, all requiring a 4 month commitment. The recommended I star with the Correct and Maintain plan and she clearly told me that I could switch plans at ANY TIME. My plan offered more than one laser treatment designed to address not only acne but also scarring, skin texture and pigmentation. However what they didn’t tell me was that as long as I had active acne , I was limited to 1 specific laser treatment; I had yo wait until my acne cleared up completely before I could access the other treatments included in my membership. 3 months later, I still have acne :( My skin improved a little, but I am still getting breakouts. I am not happy with the results and I am limited to what I can use in regards of my membership. I decided to downgrade my membership. I called and I was told that I cannot change my membership until I completed the 4 month commitment. I made my final payment a few days ago and asked to cancel my membership; they offered a better price to stay and a free peel that would “help” improve my skin (I had 3 of those already) but I would have to commit to another 4 months 🤦🏻‍♀️ It makes no sense to keep paying for something that isn’t delivering results and can’t get value from. In conclusion, If you decide to get treatment with them, I recommend reading the contract in detail before signing, understand what each membership offers, and ensure that treatments included in your chosen membership are actually suitable for your skin so you can get your money worth.

I had a Power Duo facial treatment, and afterward I was offered two laser treatments for $250, valid within the next two months. I agreed and paid. Two weeks later, I received an offer for a discounted membership at $175. I contacted the clinic to ask whether I could sign up even though I had already paid for the two laser treatments. I was told, *"We can refund you for the lasers and sign you up for the membership."* I agreed. From that point on, the entire experience became a complete circus. They immediately charged me for the membership but said they couldn't process the refund until the following day because someone else had to do it. The next day came, no refund. I reached out again and was told it was "complicated" and the manager needed to help. Later, they claimed the refund had been processed. I checked my account: nothing. I asked for proof of the refund, and they sent me documentation showing they had refunded the money to a **gift card**. The problem? I have never purchased or owned a SkinLaundry gift card in my life. I called and texted repeatedly, explaining that my bank had confirmed they had never received a refund. Instead of investigating, I was repeatedly told everything had been processed and made to feel like I was overreacting. The following day, I received another message saying they couldn't process the refund because I had originally paid with a gift card. Once again, I explained that this was impossible. I even asked them to review their security cameras and transaction records, because I had paid with my credit card. Only then did the manager acknowledge that this was an error on their end. What was most disappointing wasn't just the multiple mistakes, it was the complete lack of accountability. Because I relied on their repeated assurances that my refund had been processed (including sending me false proof of a refund), I am now getting charged $200 in late payment fees by my bank. The manager's response? "We didn't know you would want your refund so quickly." Now having to waiting weeks for money that never should have been taken in the first place is not a customer's fault. This wasn't one mistake. This was a chain of errors over several days: * They promised a refund they didn't process. * They falsely claimed it had been refunded. * They provided proof of a refund to a gift card I have never owned. *They charged me through a gift card even though I paid through my credit card. * They repeatedly ignored my concerns until they realised they couldn't process my refund. * Only after multiple calls and messages did they admit the mistake. Despite all of this, I received no meaningful apology, no compensation for the financial consequences they caused, and was instead offered a corporate check that could take weeks to arrive. Whoever is managing this clinic should seriously reconsider how customer issues are handled. When you realize that you and your colleagues made 4 mistakes in 3 different days, are costing someone 200$, you take accountability, apologize and offer something to the client. When your team makes repeated mistakes that cost a customer money, you take responsibility, you don't gaslight them, dismiss their concerns, and make them fight for their own refund. I have every text message and written communication documenting this entire experience and would be happy to share them. I sincerely hope someone from corporate sees this review, investigates what happened, and reviews the camera footage and recordings so they can see what customers are promised versus what is actually entered into the system. This experience has completely destroyed my trust in SkinLaundry and needless to say I cancelled my membership.

I was very disappointed with the customer service I received at Skin Laundry. The staff seemed uninterested in addressing my concerns and communication was poor throughout my experience. Questions about treatments and scheduling were met with vague responses, and I did not feel valued as a customer. Additionally, resolving issues took much longer than expected, with little follow-up or accountability from the team. While the treatments themselves may be beneficial for some, the lack of professionalism and customer care made the overall experience frustrating. I hope Skin Laundry invests more in staff training and customer service so future clients receive the level of attention and respect they deserve.

I was terrible disappoint on this location in the Woodlands. I was there. Receptionist was very rude. Did not greet me. Do not say hello. Welcome in nothing like that at all. I was 12 minutes late for my appointment not 15 minutes by 12 minutes. She had a long face give me a very ugly look. I told her that I was a little bit late due to my no problem I had with my foot. I was walking really slow. I had orthopedic boot on. She did not care. Seems like she just said that I would that I would not be able to be so they won’t be able to see me because they were. They had other people and they were right on schedule yeah so the Customer Service was very disappointed to me. I think that I will not be coming to this location. I was very disappointed at the Customer Service the receptionist had no reason to not acknowledge me or greet me or I don’t know. I felt like she was a little bit racist in fact I am Latino and I guess I was in the WOODLANDS and maybe she thought I wasn’t gonna be able to pay who knows anyhow I feel very sad that this is happening in there in this location.

Unprofessional and rude customer service, misleading ads on facebook and social media. Stay away ****unprofessional *** attract with low prices to just bring the customer in.

I received burns to my face from their laser. Severe blistered angry bright white fluid filled burns that left scarring on my face. Their customer service was incredibly disappointing. They offered me “enhancements on my next treatment. I tried to contact customer service at corporate to be told this is to be handled at the clinic level. They refuse to address the seriousness of my burns and the subsequent scarring I now have on my face

I signed up for the skin treatment with a lot of hope , but just a waste of time and money. It's nothing but a marketing gimmick.

I hate that I have to give them a star! I signed up for this program with high hopes. They conveniently cancel Friday appointments (and make you schedule your appointments two weeks out), they set the laser so low you can’t tell a difference. Buyer beware and do your homework before committing to this place. Waste of time and $$.