SkinCeuticalsReviews of skinceuticals.com

Title: I am extremely disappointed with my recent experience with SkinCeuticals. I placed an order on December 22, 2024 (Order #SKC9714262), and to date, the products have not been shipped within the promised timeframe. This delay means I now run the very real risk of not receiving my order before I travel out of the country for several months. This leaves me with no choice but to simply accept the lack of on-time delivery and let my hard-earned money go to waste. These are expensive skincare products that require timely use, and the company’s inability to meet its commitments or provide solutions makes the entire experience even more frustrating. Despite reaching out to customer service multiple times, I was met with the most unhelpful responses I have ever encountered. The customer service team seems to be in place purely as a facade. They could not provide me with any updates on when my order will be shipped, nor were they able to cancel the order. To make matters worse, they informed me that they couldn’t escalate the issue either. Essentially, they are there to repeatedly state how they cannot help, which is baffling for a company that sells such high-priced products. Given the cost of SkinCeuticals products, one would expect at least a basic level of customer service. Instead, I was left feeling as though I was gambling with my money by purchasing from them. Not being able to resolve such a fundamental issue leaves me questioning their commitment to their customers. This experience has been incredibly frustrating and disappointing, and I would caution anyone considering a purchase from SkinCeuticals to be aware of the lack of support you might receive in case of an issue. For a brand that positions itself as a premium choice, the customer service is shockingly poor.

Really bad customer service. I tried contacting them regarding the missing order , atleast 20 times but it didn’t work. I also sent emails but no one replied. It’s like talking to a wall.

Terrible customer service. They lack knowledge of their policies and products. I spoke to two people and got different answers. Often, their claims on the website are misrepresentations of products. Unftuanely, the customer service is also insulting and dismissive. I no longer order products from them directly or use their clinic services.

Believe the reviews, worst experience buying from them. If your package is lost they will never follow up or answer your calls. Service is non existing. They don’t respond my e mails or calls. Once the purchase is done whatever happens after they don’t care at all!

Terrible Service and Lack of Professionalism I am deeply dissatisfied with the service received from SkinCeuticals/L’Oréal España regarding two recent orders made through their platform: • Order from December 3, 2024 • Order from December 4, 2024 While the December 4 order was delivered, the December 3 order has yet to arrive, despite paying for express delivery for both. This experience has been riddled with serious issues: 1. No Tracking Information: I never received any tracking number or updates on the status of my order. 2. Terrible Customer Service: The phone number provided in the chat (900 810 360) doesn’t work. After multiple attempts, I managed to contact another number (900 813 003), only to be told to call 918 370 661, where I was informed they don’t handle orders. This lack of clarity and accountability is unacceptable. 3. Poor Delivery Partner: The delivered order was left at a completely unrelated location (a kebab shop). For premium products at high prices, this is an absolute lack of respect for the customer. As per Spanish consumer law (Real Decreto Legislativo 1/2007), companies must provide proper order tracking and an effective customer service channel. The failure to deliver as promised also constitutes a breach of my rights as a consumer. I demand: 1. Immediate information on the status of my December 3 order. 2. A formal explanation for the lack of tracking and the difficulty in contacting customer service. 3. Compensation for the express delivery service I paid for and corrective measures to prevent such issues in the future. Until these problems are resolved, I would not recommend SkinCeuticals. My experience has been nothing short of frustrating and unprofessional. This will certainly be my last order. Beware if you value timely delivery and decent customer service!

DO NOT ORDER!!! These guys do not deliver in time. Zero cutomer care. The delivery is so delayed, you regret choosing them. Try get them from stockists other than these unprofessional people.

Online een serum besteld inmiddels 2 weken geleden. Een reactie via het contact formulier krijg je niet en ook telefonisch krijg ik niemand te spreken. Is toch bizar dat een customer service zo werkt? Of eigenlijk niet werkt.

I love SkinCeuticals products, but I do not recommend ordering through their website. This was my first time ordering online, and the customer service was terrible. I ordered a serum, but it still hasn’t arrived. I contacted customer service three times and received different answers each time, none of which resolved the issue. For such expensive products, I expected much better service. I strongly recommend buying their products from a dermatologist’s office or another trusted retailer instead of their website.