SkinCeuticalsReviews of skinceuticals.com

I ordered several times from their website with no issues. However, the issues started with my last order. I received a gift card for a free sample product with my last purchase for future orders. However, the gift card was only valid for Switzerland but I live in Germany. After contacting the customer service and providing them the copy of the gift card, there was no response at all. Several follow-up attempts were ignored. So, I reached out on Instagram. They finally started looking into the issue, and confirmed that the mistake probably occurred in the warehouse during packaging. So, instead of providing me a new valid gift card, they gave me a 15% discount code. Problem, the 15% discount code was valid for only one month. It was end of November and they had huge discounts (holiday/Black Friday) on their website. The 15% discount code could not be combined with the offered discounts on their website and was subtracted from the original price. Meaning, that I would have to pay MORE with my discount code than everyone else who made a simple purchase with the holiday discounts. That is how they treat their customers. They simple don't care about them. Do not order from them. Also, they don't publish bad reviews on their website. That is why they have all the positive reviews on their website. Again, do not purchase from them. They don't care about their customers. Also, the vitamin CE serum causes breakouts.

Worst Customer Service. I ordered $500 worth of products and was eligible for a $70 free Gift. The order came without the Gift. Contacted Customer service and the answer was that it's their "Policy" to not honor the free gift if you do not enter the Free Gift Code online. EVEN when you follow up and can prove you bought the products. HORRIBLE company to do any business with!!!

Criminal to be honest. My order never arrived. I checked the tracking link which said that it was being held at the DPD depot (for a month). When I checked with customer service, they said it had arrived and then have ignored every single follow up email I’ve sent. Absolutely atrocious service. No product and no refund. 100s of ££ lost.

Same issue as a below user. Used to have no problem ordering with my subscribe and save option but now it has been three weeks since my last shipment was "confirmed" but they have gone dark, won't respond to outreach, and have not shipped my product. Will not be using anymore.

I previously ordered from the site with no issues. This time the shipment was not received by UPS and SKINCEUTICALS insisted it was on its way. Finally I called UPS and they informed me they had not received the package. When I called the company contact, a call center located in India, I could not get past the call center. The call centers calls to Skinsceuticals went unanswered and they were not authorized to refund my $200. I have now disputed their charges and will authorize UPS to investigate as well. It seems Skinsceuticals has been experiencing some sort of service issues in the last 7 months. Missing shipments are occurring globally. I doubt there is a mass conspiracy theft ring targeting Skinsceuticals. More like their business practices are collapsing. Please only buy from a local source if you must. Or try LaRoche Pose. Anything is better than wasting your time and money.

Metterei stelle negative se potessi, non acquistate mai da questi ciarlatani. Azienda tremenda che prima ti fa fare ordini, poi li annulla (possibile che un’azienda che si professa di tale livello non sia consapevole del proprio magazzino??), per consolazione ti offre uno sconto che più basso di quello usato inizialmente (fa già ridere così) e infine ti ghosta con l'assistenza clienti.

I purchased the Skinceuticals Discoloration serum directly from Skinceuticals but the company will not allow this review to be posted on their site. I've tried twice. I started using the Skinceuticals Discoloration serum religiously with sunscreen from the first day it was received on December 19. It’s been over a month with no change at all. It’s done absolutely nothing for the spots. It’s like applying water. I find it shameful that so many dermatologists are endorsing this product and giving it credibility, when it makes not one iota of difference to the skin. I wish I’d paid attention to the reviews instead of the dermatologists. The product is $110 for 30 ml which after a month’s use is probably at 15 ml. I was advised by Skinceuticals to keep using the product for another 2 months to see results which would amount to another $110 or more. No thanks. Fool me once, shame on you. Fool me twice, shame on me. Believe the 1 star reviews because they’re true. If you’re not on a budget like I am and have $110 burning a hole in your pocket, go for it. But just remember that it’s $110 you’ll never get back. Do not waste your money.

DO NOT BUY on their au website. I made an order on the 9th Dec and the tracking showed that they sent it from VIC on the 11th of Dec, it arrived in Perth but somehow returned to VIC. And I am still waiting and today is the 30th of Dec. I tried to contact online customer service but got no replies at all. Now I wonder why the website had trouble using PayPal when I paid. I would claim a refund on PayPal otherwise. MELBOURNE SOUTH EAST VIC • Wed 11 Dec, 7.46pm Item processed at sorting facility,at MELBOURNE SOUTH EAST VIC,on Wed 11 Dec, 7.46pm In transit to next facility Thu 12 Dec, 5.29am In transit to next facility,on Thu 12 Dec, 5.29am Arrived at facility WELSHPOOL WA • Sat 14 Dec, 4.09pm Arrived at facility,at WELSHPOOL WA,on Sat 14 Dec, 4.09pm Item processed at sorting facility Boorna Wangkiny Mia (in Perth) WA • Mon 16 Dec, 12.13pm Item processed at sorting facility,at Boorna Wangkiny Mia (in Perth) WA,on Mon 16 Dec, 12.13pm Item processed at sorting facility Boorna Wangkiny Mia (in Perth) WA • Mon 16 Dec, 1.24pm Item processed at sorting facility,at Boorna Wangkiny Mia (in Perth) WA,on Mon 16 Dec, 1.24pm In transit to next facility Mon 16 Dec, 10.52pm In transit to next facility,on Mon 16 Dec, 10.52pm Arrived at facility MELBOURNE VIC • Thu 19 Dec, 3.20pmtem processed at sorting facility MELBOURNE VIC • Thu 19 Dec, 4.37pm Item processed at sorting facility,at MELBOURNE VIC,on Thu 19 Dec, 4.37pm In transit to next facility Fri 20 Dec, 5.33am In transit to next facility,on Fri 20 Dec, 5.33am In transit to next facility Fri 20 Dec, 5.50pm In transit to next facility,on Fri 20 Dec, 5.50pm In transit to next facility Sat 21 Dec, 8.08am In transit to next facility,on Sat 21 Dec, 8.08am Arrived at facility WELSHPOOL WA • Mon 23 Dec, 1.16pm Arrived at facility,at WELSHPOOL WA,on Mon 23 Dec, 1.16pm Item processed at sorting facility Boorna Wangkiny Mia (in Perth) WA • Fri 27 Dec, 5.40am Item processed at sorting facility,at Boorna Wangkiny Mia (in Perth) WA,on Fri 27 Dec, 5.40am In transit to next facility Fri 27 Dec, 7.20pm It is end of Dec now and I am still waiting for it. It is scam! Now I doubt the products they sell as well.