SkinCeuticalsReviews of skinceuticals.com

Il sito prometteva 3 prodotti omaggio per la promozione di novembre acquistando per almeno 200 euro. Ne ho spesi 275 e non mi hanno mandato gli omaggi promessi. Contattata sia telefonicamente, sia per e-mail. Hanno ammesso di aver sbagliato ma non intendono rimediare inviando i 3 prodotti promessi né adesso, né con il prossimo ordine (che non ci sarà mai). Ho acquistato da loro solo perché con gli omaggi era più conveniente, altrimenti avrei comprato da farmacie on line.

Horrible customer service. They sent my order to the wrong address and told me I would need to contact UPS to get it re-routed. UPS needs information from the sender in order to return to sender. I will never give another dime to that company and strongly encourage everyone else to stay away

I agree with the other reviews — poor customer service and confusing, cryptic communication. They prompt you to sign up for their newsletter with the promise of a promo code that never arrives. Too bad for them, because I enjoy spending money on quality products — but they’ve lost a good customer due to their lack of transparency and shady business practices.

I've ordered a sunscreen on 4th of October. now it is 18th of October and they still didn't ship it. It is hard to reach customer service and there is no cancellation button on orders page.

I made a purchase on the skin ceuticals website for two Phyto Corrective Masks worth 140 dollars and it was never delivered. (Order number SKC_07338160 ) First they informed me that the delivery would be delayed but I still waited and never received the products. I kindly request a refund of the purchase price.

Skin Ceuticals had an unpleasant odor and left my face feeling sticky. I would not recommend it, particularly given its high price.

I was offered a serum sample online which was handy as I had been recommend this by a family member and due to cost I wanted to try first. I didn't get sample and tried to contact company via many channels. I was ignored! I will now go to a skincare brand that values customers.

I placed an order and contacted SkinCeuticals immediately after checkout to correct the shipping address. Instead of helping, I was told nothing could be done — even though the order hadn’t shipped yet. They pushed me to contact the courier, who confirmed only SkinCeuticals could authorize a change. I went back and forth, followed every instruction, and still got no resolution. Their agents showed no urgency, no ownership, and no real apology. Now my package is going to the wrong address, and they say I just have to wait and hope it gets returned for a refund — no reshipment, no fix, nothing. For a premium brand, this was a shockingly careless experience.