SkinCeuticalsReviews of skinceuticals.com

Not even worth to give one rate, worst customer service in shipping and refunds.

hands down the worst customer service or rather lack there of. I ordered online with expected delivery of 3-5 days. two weeks later, multiple emails and zero response or communication at all. I eventually had a reply on instagram but no follow up action. I still have not received the items and its nearing on 3 weeks.

Infamous when it comes to alterating the formulas of products which customers love, particularly sunscreens (which are often discontinued, and replaced with altered ingredient makeup, usually less product itself but with the same or higher price point). Any reviews on their website (ie. even moderately worded to the effect of "great product, not so the company for discontinuing much loved products") which are slightly less than glowing are moderated/deleted. So they definitely have thin skin, strictly adhere to an echo chamber environment, and refuse to listen to customers. It's funny there's one review thread on the same website, relating to a recently discontinued product (a sunscreen). The general sentiment among three pages of reviews/feedback is "please bring it back". For about 1 or so, to 2 pages each one of those reviews has attracted one downvote. Have to wonder if the 'downvoter' is a staffmember of theirs, or somebody higher up (downvoting each review out of spite). Best way to sum up the SkinCeuticals ethos, as said further up... embodiment of corporate greed, their lack of loyalty towards it's customer base is glaringly absolute.

PLEASE do yourself a favor and DO NOT order directly from this company. Order from Dermstore or somewhere else. I should have listened to other reviewers. I have had MULTIPLE faulty charges on my card. They told me my $500 order was cancelled, then charged me TWO WEEKS after confirming the cancellation and overdrafting my account. Not to mention I had re-placed an order because the first one was cancelled (I thought.) So then I had to return that second one and after having UPS confirmation that Skinceuticals received my package 8 days ago, I’m JUST NOW getting a $300 charge on my card for this second order INSTEAD OF A REFUND. Customer service has no idea what they’re doing it’s insane. She can’t even see the charge and even had to ask if I used card or PayPal? Told me she has to reach out to the billing team and get back to me via email. Said she doesn’t know how long that will take. I mean honestly that’s what she said to me. I had to file a claim with my bank for the first $500 charge and now it’s looking like I will have to do the same with this second $300 order. This company is insanely behind on customer service. PLEASE do not shop directly from this company, take it from me.

I ordered phyto corrective gel from them, and it was a totally damaged one , when i received it, it was leaking. I contacted their customers service 5 times, and they claimed they will replace one for me, but i have been waited for month. When i call them, they say it haven't posted yet... The most awful service I ever had

Worst website ever! I ordered some products but quickly cancelled them after an impulse buy. Contacted the team and they assured me it would be fine as I had cancelled within the time frame. I later received an email saying the product had already been shipped. I returned the items but received no refund. Made numerous calls but the people I spoke to repeatedly fobbed me off. I asked to speak to the manager (I would refer to the manager in the loosest term) who told me he would get back to me as soon as possible with an update. Quelle surprise, no phone call. In the end I had to contact my bank who refunded my money. I would not trust this website or use skinceutical products again.

I ordered a CE Ferulic from their website ( VIT C product costing over £120 ) and received a faulty product. The color of the serum is a clear orange tone showing that the oxidation of the VITC has already started. I reached out to their CS and provided proof with pictures but, they kept telling me that the color was normal! All the messages from CS were super condescending and insulting! I am not only left with a product that has already started to oxidise ( got it just last week ) but, an extremely sour experience with arrogant CS reps. I'll never purchase a product from this brand again. L'Oreal is so big that their CS thinks they can get away with committing fraud and mistreating customers.