SkinCeuticalsReviews of skinceuticals.com

I am not sure how Skinceuticals has any loyal customers becarse they are definitely not a customer centric corporation. I have been battling them for over 2 months to refund my $185 for the purchase of their Phloretin CF serum that sent me to the doctor after a horrible reaction throughout my face, neck, eyebrows,… requiring me to be administered a series of steroid medication, steroid topical cream. This product was absolutely toxic to my skin like nothing that I’ve ever experienced. I have spent in excess if $350 on product, Medical expenses and time, therefore prepared right engage my attorney to recover a lot more than what I requested, a mere $185 for the product that was delivered to them on July 8, 2021. I will NEVER do business with Skinceuticals again! #BewareScamNoSupportOverpricedIneffectiveProducts

Dishonest advertising. Promised promotional products that did not arrive. Shipping fees are not transparent. Customer service is miserable and inaccurate

If you want to return an order, you have to call customer service and wait for about 3 days for a return shipping label. After your returns are delivered at the SkinCeuticals, you have to wait for at least 30 days for the refund. If you don't get your refund, you need to call the customer service again (at least 30 days after your returns are delivered at SkinCeuticals). It is your responsibility to demonstrate that your items have been returned to SkinCeuticals. Then they will issue the refund (I don't know how long as I have not yet received the refund). I canceled all my subscriptions (auto-replenishment) on their website and I will never use skinceuticals.com.

Expensive products and they treat you like it’s a gift if they give you anything. I bought a Ce fuerilic. It’s not cheap! Said I would get a complementary sample of a sunscreen worth £20. The sunscreen was listed on my items that was delivered but they did not give it to me…. All about “what we have available” … well it was available enough you put it on my invoice…. Up their own bums … constantly running out of inventory… done with companies like this that think they are better than their customers that pay them…. Been using them for years —- time to change - HATE their mentality to customers

I agree this is a terrible company to have to deal with. I have had several free samples being promised but not delivered. It is impossible to any get response as to why the free samples are not delivered. I have today received another email from them saying they have a special offer on if I spend a certain amount I am entitled to a free sample. Please can you explain why these offers keep being sent if there is no intention to follow through. Surely this is tempting to to purchase under false pretences.

A terrible company to deal with. They sell very expensive products but have appalling customer service and they advertise falsely.One spends a great deal of money and there is a promise of a free gift which hardly ever arrives at it always seems to be out of stock. Customer service never reply to phone calls or emails. THIS COMPANY DOES NOT DESERVE TO BE IN BUSINESS! They clearly don’t value their customers .

Like another poster I also made an order THREE different times and got an empty box with a sample in it. No notification that order for retinol was cancelled and yet their website always shows it's in stock and allows the purchase (this happened all 3 times). After chatting with them I learned the order was canceled because the product was out of stock yet they won't notify you the order is cancelled but they will charge you to send the sample and charger $6 for shipping. They have a D rating on BBB and I've had to file a dispute with my cc. Awful, awful customer service.

If I can give zero stars I would give it. I made an order and got an empty box with a simple in it. After calling them I learned the order was canceled because the product was out of stock. They have sent me a sample and charged me over $6 for shipping.