SkinCeuticalsReviews of skinceuticals.com

The products are nice - not sure they are worth the huge prices - but their customer service is just dreadful. For high end products like this they should be all over service but they just are not. I have tried both email and phone and some lovely person promises to solve it and then nothing happens. Over and over again. I am really surprised as the company is owned by L'Oreal who you would expect to be good at this stuff. The extraordinary thing is that I am actually trying to buy something and have previously spent several hundred pounds with the company but I have finally given up. So that's a fairly loyal customer lost. Perhaps they should spend less on marketing to influencers to boost their customer acquisition and more on hanging on to existing customers. BTW I thoroughly recommend Inkey List for products that seem to work just as well for a fraction of the price

horrible customer service. I have been trying to get a refund for my return for over 6 weeks since it was returned and received from them unopened on April 4. Several calls to customer service and no response to emails and they will not tell me why they did not refund my money. I am sure if I did not notice I did not get a refund on my credit card statement that I never would have gotten a refund. Company makes great products but they are horrible to deal with. First, an item I had in my cart somehow did not get put with my order and when I immediately tried to call to cancel the order they said they could not cancel and when I received the order to just return it. Then they took several phone calls to get my return label and now several phone calls and emails still waiting for my refund. This is no way to run a business especially when paying so much for your products.

I have been trying for over 1 month to resolving an order/shipping issue. Either via their chat or on the phone I am told I will receive an email update from the appropriate teams (which by the way you cannot talk to). I never have received a single email. They have not responded to any of the 6 emails I have sent them. I call back or chat at least one a week for status. Everytime I do I am told a different time frame for when I will receive an update. Now it looks like I am out $500. Unacceptable. I spoke to a supervisor today after being told that I would not be able to speak with one for 3 weeks. He apparently is the only person in the company that I can speak to. Apparently ALL Managers, directors, VPs will not speak or email with any clients. Unacceptable. Do not trust them if you have any customer service needs. You will be mislead, ignored, and given incorrect information. UNACCEPTABLE Kristen Froliger

they do not honour their special offers, I spent £180 on a beauty set and did not get my gift with purchase which was included in the deal. I tried contacting customer care but was fobbed off. False Advertising and poor customer care.

Terrible customer service/ product This was purchased as a gift for my sister in law in Quebec. This product made her breakout in red bumps and rash all over her face in 2 uses. This company has been a disaster to deal with in regards to making a return. The customer service rep is literally reading off a script, asking so many questions with zero compensation for the hassle on my (and my SIL’s) end. They require her to send the opened product back. This entails her packaging the bottle and going to the post office. Unfortunately she lives rurally and has had to go out of her way 3 times now as the QR code they sent to make the return does not work. What an unbelievable waste of time. If the product didn’t cost an obscene amount it would have already been dumped down the drain. All I wanted was a nice gift for my SIL which has now turned into a great hassle. And now all I want is my money back which. This experience has been terribly disappointing and frustrating. I truly thought skinceuticals was a company that stood behind their product/customer satisfaction. Beware of this company’s product and policies. I would NOT recommend to anyone!

Absolutely ridiculous. I'm an eBay seller, I got some samples ordered directly from them, I ordered one and hubby ordered one. We both started a prescription face cream and couldn't use it when it came, so I decided to sell them on my store. They sold, and weeks later even though it already sold, skinceuticals took the time to report me through the Vero program. (The report says it's counterfeit, which means they couldnt file one for their actual reason that I can't sell samples.. because they know damn well no one is making fake 3ml small samples for almost no money) You're actually allowed to sell samples, the "not for resale" thing applies to actual stores like Sephora. AND they're not on the ebay's list of excused companies who have a deal with them to ban the sales of their sample items. Anyway, I know the eBay seller that reported me to them, and they sell ONLY this companies samples. They're not allowed to, since I told them about it, and they said that no eBay seller is allowed to. I'm saying if that is the rules you have, then get the sellers that are actually making money off of their name. Not my one little listing. They came after me fast, yet I told them about this seller, and the 3 websites that she is selling on, but they have yet to do anything. She sells some every single day. Think someone must have been having a bad day to go through the effort to take my listing down, and now my account has a derogatory mark, even though YOU GUYS ARE NOT ON THE EXCUSED LIST FOR SELLING SAMPLES!! STOP BEING CHEAP, YOU CHARGE HUNDREDS AND ARENT MISSING THE CASH!! I wouldn't care, if they actually did this to everyone. But you pick on me, guess what. I'll be letting everyone know to avoid this company. I tried talking to them and helping share all the sellers selling their samples, but they must not care because they're still up. Won't ever buy from them or become a partner.

Worst customer service - I ordered with them after being recommended their products, the order arrived promptly however the returns process is an absolute nightmare. Their website states that they will provide you with a shipping label for a free return - I reached out to them via email as they state on the website to get this however they never replied so I then called them and when I requested this the first adviser put the phone down on me (bizarre) so I then called back and the second person I spoke with said this isn't something they offered and I would have to return the items myself and they would then refund the postage fee once the order had been returned back to them... This is no problem however this isn't what's stated on their website and when I said this to them they said that this is something that they will introduce eventually?? I was then told that the refund would be issued within 5 working days of it being returned to them if I send it first class signed for which I did. I am still yet to receive the refund and the time it takes for them to respond to emails is less than helpful so you are then forced to call them and the people on the phones have zero level of customer service - I have never come across anything like it. It's as if they have no idea how the company works or what the company policies are - you speak to one advisor and they say one thing and you speak to another and they completely contradict what's originally been said. They are more than unwilling to help with any queries you may have and have been extending the refund window for returns each time I reach out - I am now on 21 working days...If as a company they were transparent with this then I wouldn't have originally placed an order through them (other companies sell their products and their customer service process' are 10/10) however at least then customers would be aware of what they are getting themselves into.

Après l'achat de la lotion blemish + age tonic j'ai fait une réaction allergique instantanée. A la suite de quoi j'ai pris contact avec le service clients. Aucune réponse, aucun retour, aucune information. Non seulement cette lotion est affreusement imprégnée d'alcool digne d'un produit pharmaceutique, elle procure des irruptions et de surcroît aucun service clients pour une information, un avoir, un remboursement. Déplorable.