SkinCeuticalsReviews of skinceuticals.com

Worst customer service EVER! Their agents literally LIE to put off your request for product replacement. I talked to 2 different agents was told they'd take care of the situation & both times never heard back. What weasels. Sadly I'm in the market for new skincare after 12 years. I bought 2 bottles of CE Ferulic Acid in 8/23. When I went to use the 2nd bottle it had leaked through the dropper. I sent photos of the box, sealed bottle & damaged dropper. They told me it was ineligible because it was 10 days over the 1 year date of purchase. I honestly feel like I've been slimed over. What a disgusting company. So disappointed after 12+ years of using their stuff. YUCK!

Worst customer service ever! Placed an order for a cleanser for £45 also requested the two free samples. (As the website advertised) only received one sample and the one worth £22 was missing! Called customer services and was told nothing they can do! Told it was my error! Not the first time I have experienced issues with ordering from here! Time to find a new brand. Avoid

I have used the CE Ferulic before and liked it, so decided to subscribe. A few weeks later my facialist recommended a I switch to Phloretin. I tried to alter my sub but couldn't, and after I emailed customer care they told me to cancel the sub and start a new one. Seems clunky but I went ahead. However, I couldn't cancel it - it just kept bouncing back to the account page. I emailed customer care, who did not respond; I emailed again, and they said I should try a different device. I did - didn't work. I then had an automated email from them saying there was a problem processing subs. Over the next few weeks I tried a few times to cancel my subscription. I also called, and customer services said they'd look into it and get back to me. They didn't. I called again, and someone reviewed the notes and said they'd get in touch with the loyalty team who'd get back to me. They didn't. I called one last time, and got the same story - the person was very sympathetic but said there was nothing they could do. But no one called. The website glitch now seems to be fixed and I have cancelled. I won't be subscribing or using them again and I wouldn't recommend them. For a high-end brand the customer service is dire.

I recently bought one jar of face cream, honestly, it burnt my face. and no way you can return it . $240, what a waste. Do not even mention their disgusting customer service. horrible experience and will never buy anything from this company. i will recommend nobody to buy form them and end up getting ripped off

Sadly their quality got really bad and the products are not the same as the used to be. But my problem was different, on 16th when promotion was going “ buy anything and you’ll get gift bag with products and ice roller”…. It’s a spam, because only when I contacted customer service, they told me we have to make purchase for min $200… when I asked why then at the checkout, when I placed the order I could see the gift and the products that I chose from it… CS told me, that after we pay the gift is taken automatically away if you don’t qualify… when I asked how clients can know that, he explained to me that somewhere in little letters you can find it… to me it’s very low tactic to make your clients buy more products, because I don’t believe that everyone is looking for something that they can see first of all and secondly if I’m paying money and I see my bag, i imagine that no one afterwards will take anything from it without me knowing. Very disappointed

I placed an order totaling $420.01, and I never received it. The UPS tracking even shows that I never received the shipment. I called customer service and emailed multiple times and was told I needed to call UPS. UPS told me I needed to reach out to the sender. Now, it's been a month. I still don't have my shipment, and skinceuticals will not give me a refund. I have never in my life had this experience with a company. As someone who is willing to pay for skincare, I think skinceuticals should take better care of its customers. If a customer buys something, it is the senders responsibility to get it to you. And then if it doesn't make it to you, the sender should provide a refund.

I ordered $72 sunscreen for my wife who has stage III melanoma. I was going to be out of town when it was due to arrive so I had it sent to the out of town address. When I got the tracking, it said it would arrive after I left that address. I asked SkinCeuticals to reroute it. They couldn't. They said that the arrival date was an estimate. The website clearly said that it would arrive at my destination while I was still there. Terrible customer service.

Horrible customer service with no response even after reaching out. No recourse for items not shipped.