SkinCeuticalsReviews of skinceuticals.com

Awful for my first time experience with this company. I really don’t know how they are still in business with all these negative reviews. I no longer trust them after I tried a sample and ordered that same product just to find that the one they send me is much lighter in color than the actual sample. I mean the difference is huge in color almost like it’s not the same product. I chatted with their customer service and they were so unprofessional the way they handled my concerns. Really ? this is how they treat their customers ? So disgusting. I do not trust them anymore. They can put their products where I think . There’s so many more companies that know how to actually handle a business and with better quality. Samples that don’t match their products… only clowns can pull that one out.

I should have read the reviews before I spent 159$ for product I never received. UPS delivered the purchase to another location. I immediately contacted the company and ups. Customer service of this company told me that they won’t refund or send me another product till they contact ups. Back and forth for 10 days been this company and ups, today the company told me that they closed my claim because ups told them it was delivered. I sent them pictures of my place and the place it was delivered to. All they said sorry the claim is closed and if I want I can follow up with ups myself. They got the money and they are telling me to take it up with ups. What kind of the crappie customer service is this. As a company you are responsible to follow up with delivery company. So pretty much they took the money and didn’t care what happened next. DONT BUY THEIR PRODUCT, because if this is how they deal with their customers I m not sure if their claim about their product is true

WORST CUSTOMER SERVICE EVER!!!! I placed an order on october 14 and had to contact customer service 5 times making sure it shipped and they kept saying it will ship soon. Today is 22nd now they’re saying their warehouse is closed therefore it will ship after 28th. I needed this order for someone overseas and I will be travelling soon. I asked to cancel and they’re saying that’s not possible either. Customer service keeps apologizing and does not act on solving. I started thinking this is a fake website. Don’t shop online from this website

Let me join the LONG LIST of awful reviews for this company! I placed an order in mid September. On September 21st I got an email saying it had been shipped. It has still not arrived. For one full month they've been telling me their escalation department is looking into it! Evidently, that department doesn't understand the meaning of the word"escalation!" The customer service department is so blasé about this. Clearly, they cannot care less that they look like absolute crooks! After dismissing me YET AGAIN TODAY, the customer service person had the gall to ask if there was anything ELSE they could help me with. How laughable is that?They haven't helped me with what I asked in the first place!!!

I returned an unopened product with all the samples at my own cost, which was delivered to them on Aug. 29. Online reads returns may take up to 15 business days after receiving the return. When I emailed regarding my return, I had to send them the Canada Post tracking number because they couldn’t find my return. Once they knew it, I was told the return could take up to 30 business days. What kind of policy is this? Up to 30 business days for a return? I won’t be buying Skinceuricles products anymore. Lost me as a customer!

Always removing my product review on their website (that I have purchased through them) for ingredient Call outs. I’m not saying anything subjective, only stating what is in their posted ingredients list. They do not want transparency.

While the products have earned a lot of positive reviews, the customer service has been awful. I bought the products on the website due to a promotion. Right after I received it , another promotion came with extra gifts available. I emailed to ask for the extra gifts given the fact that I can simply return and replace the order, but I did not want to as this is a total waste of my time. The CS simply say the promotion falls under different periods by ignoring the fact that it could post a higher cost for both the business and the customer. Stupid ever business. Don’t waste time with this company directly, go for other merchants which have much better CS. The Australia team is only capable of wholesale but not retail.

I should have read the reviews b4 purchasing from Skinceutical.ca online store. Agree with previous reviews regarding poor online experience and customer service. I purchased a sunscreen, they had the word 'tinted' in super tiny font. When I contacted the company for exchange, customer service just told me to return the product at my cost. Then sent me a copy of the company policy. Great, how helpful! I have begun to use this line of products and purchased a few different products a few months ago; but I guess it's time to move to another company. Good luck being the prestigious company selling expensive products when you couldn't even be bothered with your customers' online experience! Remember there are many great competitors out there.