Skin EtcReviews of skin-etc.com

extremely poor customer service. don't answer phones or respond to emails nor do they honor their return policy. I will never order from them again.

Purchased Superheal O live Serum and product arrived quickly but was over age and effective. Have used this for some time and the item was "like glue" when it was opened and not effective. The cost was full retail and sometimes supplies are limited so I was happy to find it available but in this case Skin Etc shipped some very expensive expired serum.

I have bought a nail treatment and it arrived outdated, dry and broken. I ve tried to contact them by numerous emails and phone calls, but no emails been answered and every time I called it was the same answer machine and voice mail was full to leave a message. I was wondering if this company actually exist??? I order a lot of staff from different companies online and never had such experience. I have decided to contact my bank to reverse the payment. That's the only thing I can do. But for any future buyers STAY AWAY FROM SKIN ETC!!!

Although the shipping is fast it is the only good thing I can say about them. They sent me an inferior, outdated product. Jar broke in 3 places when I opened the box. Product has a slight odor. I tried to call without success. When I tried to leave message it says "mailbox is full". I sent numerous emails. I will pursue with my credit card company since amount was over 50 dollars, but I'm not holding my breath. The state of Texas BBB should shut them down. I can't believe they have been in business for all this time. I also notified the makers of Kinerase, although product was just recently discontinued. I intend to pursue this as far as I can and in as many ways as I can. In this day and age of social networking this is totally unexceptable. I am also planning to notify BBB in state of Texas for whatever it is worth. I do not see anything on skin-etc about no returns, which should be posted if this is their policy. Again avoid this on line merchant.

I purchased some product from Skin Etc, but wanted to return them because purchased the wrong one by mistake. I called and left messages 3 times, wrote 3 emails with details such as order #s, my contact, but never heard back from them. Their voice message was not like that of a normal business operation, but just a regular non-professional voice message. I kept calling over two months, and one day they finally took the call. The lady who answered said she was the owner of the company, and that she had been out for a while for a surgery, and because they are a very small company run only by her and a couple of other staff, she could not reply. . She said she will find out if I can return the product, and DEFINITELY call me back. She DID NOT. When I called again, she said all cosmetic products cannot be returned. I was extremely disappointed that she did not call back after all the ignoring and excuses she made about being off sick. If she were the owner, she should have known when I called that the product could not be returned.

Skin Etc and Kinerase, I purchased 6 kinerase gentle daily cleansers (KI 220) from Skin Etc which were causing irritation of skin and eyes. The original order was 252531 and the Return Merchandise Authorization number was RMA #: R01285. The product was returned with your instructions and FedEx confirmed delivery on July 22, 2014. Since then we have had multiple emails to you and are awaiting our reimbursement or even an answer from you. We are including kinerase here as you are possibly selling a faulty product using their name or kinerase should be aware that some defect products are circulating. I requested manz times that they give me the refund to the original credit card. NO ANSWER EMAIL UNTIL SEPTEMBER 25.2015 After one year I do NOT receive my money back

First they claimed mismatch of billing address and then cancelled the order without even informing me.