SkillSyncerReviews of skillsyncer.com

Good Experience

For me the tool did not work as I wanted, The AI is okay only - cannot determine the job requirements vs general company information. I got the quarterly subscription and found it didn't meet my requirements as I was having to rework the CV via manual inputs & chatgpt. customer service was pretty prompt to refund me the subscription cost after 1 star review, so I have updated the review to a 3 star - customer service response was solid.

UPDATE: The founder reached out to me and got my refund processed. He took some time to address my issue with "unsophisticated and arbitrary" keywords in my original review below and helped me understand better how SkillSyncer's keywords accurately reflect what ATS systems look for. I'm improving my rating based on what I believe was a mature response to correct an initial misstep with their refund process. The premium resume tool is still not for me in it's current form (mainly due to my personal experience with their live edit tool being very time-consuming), but I would consider taking another look in the future when the product has grown a bit more. ----------------------------------------------------------- ORIGINAL REVIEW: I'm unhappy with the company's premium plan resume tools and their customer service. Many of their keyword suggestions didn't make sense and there was no way to mark them as N/A so they wouldn't affect my match score, basically rendering their match score useless as I tried to reach their target of 80% match. Additionally, the way their "live editor" tool works leaves a ton of manual effort on your plate. You basically end up having to rewrite your resume bullets from scratch if your trying to incorporate their keyword suggestions due to the strictness they impose around using the exact phrasing of their keywords. I don't know if that's how ATS systems really work when they scan a resume, but it seemed pretty unsophisticated and arbitrary to me to have to type in the multi-word keywords exactly as shown in the suggestions. Despite all the above, SkillSyncer would still merit a higher score if not for their policies around the premium plan. They do not provide a trial for you to see what you are buying into when you sign up for premium beforehand. If I had been able to see these features ahead of time, I never would have spent the money. But, most egregious of all, is that they have no satisfaction guarantee / refund policy if you don't like the tool. I think not having a satisfaction guarantee shows their lack of confidence in the product. I feel dumb for not noticing that beforehand, but I was in a hurry to get a resume submitted and didn't look for their refund policy beforehand. I signed up for a 3-month subscription, used the premium features on only one resume, then asked for my money back when I was not happy with the features. They responded saying they don't normally give refund but occasionally make exceptions, then they asked me for more detail about what I didn't like about it. I think good companies with quality products have a no-questions-asked money-back guarantee; they don't need to make their refund process uncertain ("might" give a refund) and difficult (you need to give us more details before we will consider maybe giving you a refund), like SkillSyncer has for me. TL;DR: I wouldn't recommend the premium plan to anyone. It's features are unsophisticated and don't really save you time (although they likely will improve your resume match quality). They also did not provide me a refund for my 3-month subscription even though I used the premium features only once before informing them I was unhappy with the tools.