Kay
It is a really bad experience because I…
It is a really bad experience because I haven’t get my package! It has been whole month! It always shows in transit!

Founded in 2007, SKG is a high-tech R&D company that specialized in developing wearable health devices. SKG combines the best of fashion and technology and packs everything great into beautifully-designed massage products that enable a healthier lifestyle. SKG’s products have received recognition from the international design community, including the Red Dot Design Award and IF Design Award. In a modern world of fast living and full of stress, SKG is committed to delivering health and relaxation products that help people live healthier, longer, and better lives.
SKG (skg.com) has 145 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Personal Care · Costa Mesa, California
Excellent

Personal Care · Fountain Valley, California
Excellent
Personal Care · Westlake Village, California
Excellent

Personal Care · Los Angeles, California
Excellent
Showing 49 reviews with 1 star · Clear filters
Kay
It is a really bad experience because I haven’t get my package! It has been whole month! It always shows in transit!
Kevin G.
The product does not do all of the features it promises. The app you use for the phone appears to not work properly. Should have known the price was too good to be true. Don't get fooled by the price and look of the watch. The company is impossible to get a hold of. Have requested a shipping label multiple times so I can send back the product and receive a full refund, but have yet to hear anything back. DO NOT BUY FROM THIS COMPANY!
Carol P.
I purchased a watch and the charging cord was not included. I’ve contacted you twice but never received Response.
Kathy O.
I PURCHASE THIS WATCH THRU Amazon. I wore it along with my Fitbit Sense. The step count was very inaccurate as there was no way to set the stride. THE HEART RATE WAS ALSO off. I wore this watch for 3 days. I EMAILED THE COMPANY TO ASK QUESTIONS NO ANSWER. I RETURNED THE WATCH. You get what you pay for. If you want inaccuracies then this watch is ok. Great battery charge lasting days. Only thing I found nice.
Lance S.
What I ordered was not what I was expecting. I reached out to get a return address. They took close to 2 weeks to respond. I was able to return 2 neck massagers but they have only refunded me for 1. I have been reaching out to them over and over(for well over a month) with no response. BEWARE!!!
Response from SKGMar 10, 2023
Dear Lance, We are so sorry for your encounter. But as you stated earlier that you only need to return one order, so we managed to refund you for the order you mentioned. After we checked and we have fefunded both orders to your account. Wish you a nice day! Sincerely, SKG Support Team
Frank P.
Order was placed on 3 Jan. yet to receive it even though I’ve paid for expedited delivery.
Response from SKGFeb 17, 2023
Dear Frank, Thank you for sharing your feedback with us. We are so sorry that the shipping took longer time than we promised which did not meet your expectations. We are working diligently to improve our service and your feedback will come in hand whilehandying future changes. We also refunded you all the Express fees which are $20 to help you save money. Our #1 priority is our customer satisfaction and if you have any other comments, please kindly let us know. SKG Support team
Eli
Return was very difficult, had to keep messaging in the online chats and email the support a few times in order to get a response. And at first the customer service didn’t want to process the refund, instead they wanted to issue a $50 dollar gift card (the product I bought was $79). After quite a few negotiations back and forth they finally agreed for full refund. It should not have been this difficult, especially since the webpage says there is a monet back guarantee.
Melissa
Does not help/work as advertised. Waste of money