SKGFounded in 2007, SKG is a high-tech R&D company that specialized in developing wearable health devices. SKG combines the best of fashion and technology and packs everything great into beautifully-designed massage products that enable a healthier lifestyle. SKG’s products have received recognition from the international design community, including the Red Dot Design Award and IF Design Award. In a modern world of fast living and full of stress, SKG is committed to delivering health and relaxation products that help people live healthier, longer, and better lives.
SKG (skg.com) has 145 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Personal Care · Costa Mesa, California
Excellent
Personal Care · Fountain Valley, California
Excellent
Personal Care · Westlake Village, California
Excellent
Personal Care · Los Angeles, California
Excellent
Showing 49 reviews with 1 star · Clear filters
Robert S.
You ignored all subsequent attempts at communication. The issue remains with only a couple of metrics being reported to Apple health despite the documentation saying many metrics are reported. Is there any interest in actually fixing the problem?
Gery K.
The battery cap could not come off an is now cracked. Instruction manual is to long and the print is to small. I would like a refund when I return the product. What procedure/address do you have for returning this big disappointment?
Ash
I was disappointed with the quality of the product I ordered. The item was too light and the capability was not very effective. I submitted a return and refund request. The company replied promptly but what I didn't like was that the employee tried to negotiate with me on the refund terms. Instead of a full refund, I was offered to keep the item and get an 80% refund -- a "win-win" as the employee described it. There was no utility in the item, but I didn't want to deal with the hassle of back and forth emails (as I presumed this company would do), so I accepted the 80% refund. That also took a while and another nudging. Not to mention, it was not a refund of the total price (incl. shipping), but 80% of the price before taxes/shipping. Afterwards, I read reviews about the company and it sounded like other people had to deal with the same lack of professionalism and accountability. Also, I wonder if the true value of the item for the company is 20%? I think they know the item isn't effective but are still selling it, expecting many people to ask for refunds and offering 80%. The company keeps 20% and are able to get rid of their defective products. It was also nearly impossible to find a phone number for the company -- all email addresses of generic departments.
MK
I purchased a product that was not effective. I contacted the company for a return and refund. Instead of honoring the return and a full refund, the employee tried to negotiate by offering that I keep the product and accept a partial refund. They called this a fair and mutually beneficial solution. I found no utility and effectiveness in the product, so it didn't make sense for me to keep it. However, I agreed to the arrangement to avoid the hassle of having to ship it back to the seller. I've yet to hear from the company about the status of the refund. SKG should make its return and refund policy more explicit and transparent so that customers know what they're getting themselves into before purchasing the product. The company website also does not provide a contact number; just email addresses for various departments which is pretty sketchy if you need to talk to a real person.
Karl G.
I have a defective smart watch, I emailed SKG and gave them the video and paperwork they requested and have heard nothing for 2 months. I got the watch in May via Amazon. It would not recharge after 2 months. Good luck to anyone who is trying to get a resolution to a product issue,
Response from SKGApr 15, 2024
Dear Karl Garnett, Thank you for reaching out to us and sharing your experience. We apologize for any inconvenience caused and understand your frustration with the lack of response. We sincerely apologize for the delay and oversight in addressing your concerns regarding the defective smartwatch. We value your feedback and are committed to resolving the issue to your satisfaction. To further assist you and provide a prompt resolution, we kindly request that you contact us directly at [email protected]. We would appreciate it if you could provide us with your contact information, including your name, email address, phone number and order number. This will enable us to reach out to you personally and address your concerns in a timely manner. We assure you that we take your concerns seriously and are dedicated to resolving this matter for you. Our customer support team is committed to providing excellent service and ensuring that all product issues are addressed effectively. Once again, we apologize for the inconvenience you have experienced. We appreciate your understanding and cooperation in contacting us directly at the provided email address. We are eager to assist you and work towards a satisfactory resolution. Thank you for your patience, and we look forward to hearing from you soon.
Tara
This watch stopped working the day after my return limit. Selling faulty products. No exchange. I will never buy from this company again. Had this watch two months total. Typical company Grift.
Response from SKGApr 15, 2024
Dear Tara, Thank you for sharing your feedback with us. We are sorry to hear about the issues you encountered with your watch and the frustration it has caused. We apologize for any inconvenience caused and would like to assist you in resolving this matter. However, we currently do not have your contact information to reach out to you directly. We kindly request that you contact our customer support team at [email protected], providing us with your name, order details, and a brief description of the issue. We are committed to providing excellent customer service and ensuring the satisfaction of our valued customers. Our team will promptly review your case and work towards finding a suitable solution, such as an exchange or a refund, based on the warranty terms and conditions. Once again, we apologize for any inconvenience you have experienced, and we appreciate your cooperation in contacting us. We value your feedback and are dedicated to addressing your concerns and rectifying the situation. Thank you for your understanding, and we look forward to assisting you with a resolution.
Consumer
Awful customer service. Never reply to your complaint. There’s only one staff named Tony who based in China. Sent several message just got only one reply and never received second. Really awful
Response from SKGApr 15, 2024
Dear Consumer, Thank you for bringing your concerns to our attention. We apologize for the negative experience you had with our customer service and the lack of response to your complaint. We value your feedback and are committed to addressing and resolving the issue. We sincerely apologize for any inconvenience caused by the delay in our response. We would like to personally assist you in resolving your concerns. However, we currently do not have your contact information to reach out to you directly. To ensure that we can provide you with the necessary support, we kindly request that you contact our customer support team at [email protected]. Please provide us with your name, order details, and a brief description of the issue you are facing. This will enable us to investigate the matter thoroughly and provide you with an appropriate solution. We take customer satisfaction seriously and strive to provide excellent service. We regret that your experience did not meet our standards, and we are committed to rectifying the situation. Once again, we apologize for any inconvenience caused and appreciate your cooperation in reaching out to us. We look forward to resolving your concerns and restoring your faith in our customer service. Thank you for your understanding, and we are eager to assist you in finding a satisfactory resolution.
Margaret M.
After 6 months the charger cord for my watch no longer works. The watch has a 1 year guarantee. Since the watch cannot work without the cord, I had expected it to be replaced. Instead the manufacturer sent me information on where to buy a replacement cord. I don’t believe the guarantee is being honored
Response from SKGApr 16, 2024
Dear Margaret Montino, Thank you for bringing this matter to our attention and providing your feedback on Trustpilot. We sincerely apologize for any inconvenience you have experienced with your charger cord and the perceived lack of honoring our guarantee. We understand that after 6 months of use, your charger cord stopped working, and as the watch cannot function without it, you expected a replacement to be provided. We apologize for any miscommunication or inconvenience caused by the information you received regarding purchasing a replacement cord. At SKG, we take pride in our commitment to customer satisfaction and honoring our guarantees. We would like to resolve this issue for you promptly. However, we are unable to address your concern directly without knowing your contact information. To ensure we can assist you effectively, we kindly request that you contact our dedicated customer support team via email at [email protected]. Please provide us with your order details, including your full name, order number, and any relevant information regarding the charger cord issue. Once we receive your email, we will prioritize your case and work towards a satisfactory resolution. We value your business and want to make things right for you. We appreciate your understanding and cooperation in reaching out to us directly. Our team is committed to resolving this matter and restoring your faith in our guarantee. Thank you for your patience, and we look forward to hearing from you soon.