SKEGICReviews of skegic.com

Response from SKEGICDec 29, 2024

We are sorry that this delayed delivery has brought you a bad shopping experience. We did not expect that during the Christmas 50% promotion, our store would receive more than 1,000 orders from all over the world every day. This caused some of our products to be seriously out of stock. In addition, we stated during the promotion that orders during the Christmas period may be delayed and take 1-3 weeks to process. We do our best to complete the shipment and minimize the delay. We are a startup company. We will do better in the future and provide better product quality and service level. We guarantee that you will like the product when you receive it. If there is any quality problem, we can send you a new one for free. Thank you for your understanding.

Response from SKEGICDec 29, 2024

Dear customer, thank you for your feedback, and we sincerely apologize for the inconvenience caused. We value your concerns and want to make things right. Please contact us at [email protected] with your order details so we can assist you with a resolution. We appreciate your understanding and are committed to improving your experience.

Response from SKEGICNov 24, 2024

Dear customer, We checked your order and you purchased a USB-C to USB-C one. If you use an iPhone 14 and before, you need to choose the Lightning one. So your 2-star review seems unfair to us. We recommend you give it to your family or friends who use iPhone 15/16. Thanks for your understanding. All the best, Skegic Service Team

Response from SKEGICNov 5, 2024

Dear customer, We are sorry about that. We do apologize. We can resend you a new one via another carrier. Or we can refund you. Thanks for your understanding. Best, Skegic Service Team

Response from SKEGICNov 2, 2024

Thank you!

Response from SKEGICOct 20, 2024

We apologize for your bad experience. However, we sent you the items included in your order information. The order tracking link: https://t.17track.net/en#nums=SF6045281904740 shows that the items have been delivered. At the same time, we have confirmed with the carrier many times that your package has been delivered to the correct delivery address. In addition, we are happy to resend you a new cable in the emails we actively communicated with you. But you rejected this proposal. At the same time, we are happy to refund, but since we actually paid the shipping fee and sent the package, we again proposed to refund the money for the goods, except for the shipping fee. In the end, you still rejected our proposal and directly opened a PayPal dispute. Based on this incident, we actively provided all the evidence of the relevant order to the PayPal team, and in the end we believe that we can get a reasonable ruling. By the way, it seems that the trustpilot review has become a vent for a small number of consumers who like to give bad reviews. Finally, we will continue to adhere to product quality and after-sales service, and strive to provide better products. Most of our products have a one-year warranty. If any product has any quality issues, you can provide relevant evidence and contact our official after-sales email address [email protected].

Response from SKEGICOct 10, 2024

We are sorry about that. If there is a quality problem, please get in touch with us by email at [email protected]. We will resend a new one to you. We provide one year of free replacement service.