SkatePro Reviews | Read Customer Reviews of skatepro.com

SkatePro Reviews | Read Customer Reviews of skatepro.com

SkatePro reviews

180 approved reviews, newest moderated first

B. Traci L.
Nov 30, 2024
Highly recommend this retailer
Highly recommend this retailer
Response from SkateProDec 2, 2024
Thank you for the nice words! It really means a lot! //SkatePro Team 🛹🛴🎿❤️
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Phillip S.
Nov 12, 2024
Overall excellent products and delivery
Overall excellent products and delivery
Response from SkateProNov 13, 2024
Thanks for the wonderful words! It really means a lot to us! //SkatePro Team 🛹🛴🎿❤️
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John A.
Nov 8, 2024
Their scooters are great except for the…
Their scooters are great except for the price but i love their site so far and they have great service!!!
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Jaron
Oct 15, 2024
It's been a month since I ordered
It's been a month since I ordered, and my order has not even left Germany yet. I wish i would not have ordered from them. This is an ongoing problem because when you make a purchase it even says you can print a "lovely card" to give "as a place holder". Basically if you haven't ordered from this company 2 months or more before you need a product buy from somewhere else.
Response from SkateProDec 2, 2024
Hi Jaron. We are very sorry to hear about this unfortunate situation. We have requested some information from you so we can check your order and hopefully find a solution to this. If you can please supply us this information, we will gladly investigate this case. We have experienced huge delays with one of your distributors in some countries, and it sounds like your order have been a part of this delay. Have a great day :)
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Dustin L.
Oct 11, 2024
Cha Buddy 🤠 🤘🏻
Cha Buddy 🤠 🤘🏻
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Marta B.
Oct 11, 2024
I would give zero star If I can.
I would give zero star If I could. Zero costumer service,my order is in 'shipping process ' for 2 weeks,no respond through email,no option to call,it's always 'after business hours' No cancelation option, so I'm just hanging here with no money back. I sent few emails,filled contact form ,what else can I do here??
Response from SkateProNov 28, 2024
Thank you for your feedback. We apologize for the problems you encountered. We recently struggled with long delays on the UPS end. According to the information you received from us in response to your emails, we have refunded the delivery costs as compensation. You can find our helpline hours on our website./ SkatePro Team
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Jon
Dec 13, 2023
Poor Quality, Terrible service
Terrible service. Ordered scooter and wheel had a bad vibration out of the box. I sent them numerous pictures and videos and they just blamed me for causing a flat spot on the wheel even though that's how it was out the box. Paid $200 for a piece of garbage. If your customer service is to blame the customer, you won't last.
Response from SkateProDec 14, 2023
Thank you for taking the time to share your feedback to us. We apologize for the inconvenience, but we would still like to help you out. So if you feel like you do not agree with our assessment, please, write to us so we can reevaluate the case. We remain at your disposal.
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Chris
Aug 2, 2023
No Australian support
They trade under an Australian domain, but do not offer a return service from Australia. Australian buyers look elsewhere. Edit, after response from SkatePro... After buying from an "Australian site" with a 365 day return policy, you would not expect to self fund a return to Denmark.
Response from SkateProAug 3, 2023
Thank you for taking the time to share your feedback with us. We have that information visible in our policy. Goods can be returned but it has to be done through a self arranged shipping method. We are working with our partners to also be able to offer returns service to Australia in the future.
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