Eli B.
good
it was pretty gooded

SkatePro was founded in 1996 and has grown to become one of the leading international online action sports shops. The company sells and delivers goods to more than 25 countries across Europe and North America.SkatePro specializes in equipment, accessories and clothing for scooters, skates, boards, BMX, surf and winter sports and sells products for all skill levels and age groups.The company strives to be trustworthy, professional and competent in relation to sales of products, service, and customer experience. SkatePro’s staff share a passion and knowledge for action sports, and will always be on hand to advise and assist their customers.Whether you plan to be active on the streets, the slopes, or the water, SkatePro should be your trusted retailer of choice.The current product range covers: • Pro Scooters• Skates & Ice Skates• Skateboards & Longboards• Surf & Wakeboards• Skis & SnowboardsSkatePro also offers the option to create custom-built products:• Scooter Builder• Skateboard Builder• BMX Bike Builder• Snowboard Package Builder• Aggressive Skates Builder
SkatePro (skatepro.com) has 180 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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180 approved reviews, newest moderated first
Eli B.
it was pretty gooded
Ian V.
Was great.The shipping box barely made it,had several holes
FXG
I bought some wing foil equipment. I am not in the habit of leaving feedback, but I have been so thrilled with the all purchase experience that I thought that I would give something back. 1. The prices are very competitive. I have surfed the net looking for the best deal and I found them here. 2. I live in the Açores and despite being on an Island and being a large package (which included a board 1 m 50 in length) the delivery cost was extremely low. 3. Again, being on an Island and buying a lot of goods online fom the continent, I have often to wait 3-4 weeks for them to be delivered. Here it tooks less than a week. I was so surprised when it arrived so quickly. 4. The phone and email communication with the staff (in particuar Diogo and Sara) was verry useful and pleasant. Conclusion, I will without hesitation buy from them again. Genuinely a big thank to skatePro.
Dr. Michael W.
I returned a pair of "cycling gloves" after putting on the second time and discovering that one glove had a manufacturing defect. I returned the gloves and submitted a photo of the glove in question. The company rejected my claim due to "wear and tear." My question: How can the defect be due to wear and tear after only wearing once. If that is the case, that tells you something about the quality of $48.00 gloves. In all the years of purchasing merchandise online, I have never had a retailer require that I submit photos to prove my claim. It's obvious that the company and their ongoing policy is to generally deny most claims.
Response from SkateProMar 1, 2022
Hi! Thank you for taking your time to write this review. We have requested more information from your side, so we could help you even better, unfortunately you didn't respond to our question. I've found the order and the pictures you've send to us. I can see there is a hook in the fabric. This is not a manufacturing defect, but is due to use. For example, with the Velcro of the wrist protector, this can stick, and a hook can arise in the fabric. In the photo it is therefore about the knee protector and not the wrist protector. If there is something wrong with the wrist protector, we would like to see pictures of it so that we can look at it. //Iris
Erik D.
Köpte ett par skidor, skrev direkt till kundtjänst att inte montera bindningarna eftersom jag ville återkomma med rätt mått. De pausade ordern och var supertrevliga. Jag återkommer med måtten och allt är frid och fröjd tills leverans. De har då monterat bindningarna enl. helt fel mått (305 mm) försöker skylla på mig för att jag angett strl. 30,5 (349mm). De går tillslut med på att bekosta en ommontering som jag får ordna med. Har ingen bil så fick spendera två lediga dagar på bussen för att lämna av och hämta upp skidorna hos en kompetent verkstad. Sen vägrar de att betala för bussresan eller kompensera för att det nu är helt onödiga hål i mina nya skidor för 8500kr. Sammanfattningsvis väldigt trevliga fram tills det blir något problem, gör dig själv en tjänst och handla utrustning någon annanstans.
Response from SkateProFeb 25, 2022
Hej Erik, Tack för din recension. Vi beklagar att ditt ärende ej blev hanterat som förväntat. Jag kan se att vi har efterfrågat yttermåttet, ej innermåttet, av dina pjäxor både på hemsidan var du skulle fylla i uppgifterna samt i mejlet var vi kommunicerat. Det mått som har fyllts i på din order var 305mm. Ordern lades i väntan, och vi mottog en bild av din pjäxkartong var det stod size 26.5 och MP305mm. 305mm är nämligen den riktiga ytterlängden av din pjäxmodell i storlek 26.5mm, vilket förvirrade oss. Det beklagar vi för. Vi brukar av denna anledning alltid försöka be våra kunder om en bild av hälen av deras pjäxa som visar yttermåttet för att undvika sådana missförstånd. Då det var ett missförstånd från båda sidor ville vi erbjuda att täcka kostnaden av ommontering av dina bindningar. Men då vi även mottagit felaktig information från start kan vi dessvärre inte täcka en full återbetalning. Vilket ni accepterat som en god lösning. Därefter önskade du bli återbetald för bussbiljetterna vilket vi ej hade avtalat. Vi hörde då med vår reklamationsavdelning som godkände det var vi registrerade återbetalningen omgående. Det är ett olyckligt fall och vi erbjöd lösningar för de fel som uppstått från SkatePros sida. Vi hoppas att skidorna lever upp till dina förväntningar när de väl tas i användning. /Ella
Mark L.
I have to say that I was somewhat skeptical when I placed my order for two sets of Head skis; they were a great price and the name of this company didn't really fill me with confidence. However, there was excellent communication from the company, and they checked how we wanted to skis set up. The skis arrived quickly and were set as I had asked. Delighted.
Nicklas B.
Mega godt. Folk ved hvad de snakker om
Filipe
Trustworthy and quick