Skate AmericaReviews of skateamerica.com

Ordered a deck and parts for my girlfriends birthday. They sent me the complete wrong deck, then hassled me and requested I "verify" that they screwed up. No apology, no owning their mistake, acted like they were doing me a favor by offering to pay return shipping on their mistake. Turns out they did not even have the deck in stock when I ordered it. Dealing with their customer service has been a complete headache. I would rather lose out on the $120 than to have to keep talking with their customer service. AVOID AT ALL COSTS!!!!

I was one of those dummies who ordered from Skate America without checking online reviews first. Seriously, who does that that these days? If I would have come here first and seen the multiple complaints, I never would have ordered from them. I had what appeared to be an active discount code but had no place to use it so I put it in the gift card box and planned on calling them the following day during business hours. Upon calling, the only good experience that I has was talking to the low guy on the totem poll. He was kind and professional but was obviously the anomaly at Skate America. I politely asked to speak with a manager since he the customer service rep. didn't have the authority to extend the discount code but the manager wasn't there or available. The service rep suggested that I create a help ticket. I explained my whole story precisely and sequentially in the email and got an impersonal, half witted response in which they misspelled my name and the only signed their email by the initials, "DC" I wrote back stating that I'd like to work something out with them and they simply closed the help ticked. In a nutshell, a VERY impersonal and rude experience for the most part and I would never even think to order from them again. Had they attempted to work with me, even to the smallest degree, I wouldn't be here writing this. It's probably been 2-3 years since I actually took the time to write about a bad experience online. Save yourself a headache and order from a retailer with higher ratings.

After calling to confirm a beanie was available in the size and color I wanted, I ordered it online. The beanie was about ten bucks, the shipping another five dollars. The item was sent to another state as a gift but the recipient told me the item arrived more than three weeks later and it was the wrong size-a child's hat rather than an adult beanie. Skate America hires a whole online team who have one goal: to aggravate customers, rationalize errors and do all they can to avoid responsibility. The first step? Three emails demanding you to establish an online account, next, they want proof that you received the wrong item by requesting that you photograph said item and send it in an email. Then they haggle over a stocking fee. My final thoughts? I would rather eat the 15 bucks than be aggravated further with over six emails from their stale and ignorant "fresh" team. I would rather spend my time letting my Yelp and FB followers know that ordering from this lame operation should be avoided at all costs.

…they shipped the correct item but were a little slow. Quality was exactly as promised.

Was blown away by speed of transaction.

Great Company, Price, Selection & at my Door in Two Day's!

My son aged 15 ordered items to be shipped to Sweden for about 150 USD. Only items for 50 USD were shipped, the rest was on waiting list. And waiting was what he did for 3 months and no more items. He then e-mailed SkateAmerica and got ballony answers 3 times then they didn´t answer any more and no items were shipped after 6 months! No money in return and no answers on e-mail. He then called and talked to somebody who promised to return his 100 USD but no money arrived. He then called again, another promise and still no money. If I would have lived in the USA I would have sued them but now I wrote to the US embassy in Stockholm and they had got several complaints of SkateAmerica and were considering legal actions back home. My son is very dissappointed and now much less impressed of USA, a statement I am prepared to agree to... My son has still not got his 100 USD in return one year after the initial order.

Recommended by a friend and the entire order was at my door in 3 days!!!! Also found out that the company was just purchased by new owners, I will order again.