SkagenReviews of skagen.com

Bought a Skagen watch via Next and it has lasted all of 12 months. Replaced the battery with a new one, it lasted about two months and now looses two hrs in every 24 hours.. Nice design and originally a danish company that are using cheap movements from Asia to cut costs. My advice is buy a Seiko watch and you’ll have it for years. So avoid buying Skagen they unfortunately aren’t quality watches.. Thanks for reading the review!!! Ad

After less than a year, my watch stopped working. I thought it was the batteries, but I changed them and still, not working. Not cool for such an expensive watch.

I bought a watch from skagen a few months ago. after a 1 month it's stopped working without any reason, it wasn't worn by anyone, totally new. I sent it back to repair because it has warranty. after repair which took 2 months they sent me a really damaged watch, the case is badly damaged, the dial has alot of scratches and the band is very dirty like a used one. I called customer service and they told me we send you a new repair label and then they forget about it, I wrote them several times but no label and no answer. it was the worst customer service experience I have ever had in my life. DO NOT BUY anything from FOSSIL and brands which belong to fossil like Skagen. DO NOT BUY PEOPLE.

I have one star as there is no zero option. I bought a Falster 2 in February which in early March decided to flash bright red continually until the battery died. I contacted them wanting a full refund and was told I would need to post it to them to get the refund. I explained that this is impossible due to my high COVID risk status and the fact that I am disabled, and also have a severe injury on top preventing me from going out. No problems I was told, return it when you can do so safely. Today they email me telling me I should have returned it within 30 days! Utter incompetence and goalpost moving. Do not buy from them.

I would strongly recommend that those of you who are here reading reviews because you're toying with the idea of purchasing from Skagen/Fossil take heed of the overwhelmingly negative reviews. I purchased a watch at the start of lockdown that clearly hadn't been quality checked prior to dispatch. It arrived broken. They didn't include a returns label in the parcel so I had to wait months (due to lockdown) for them to email me one. I posted it back a couple of weeks ago via DPD and have received confirmation from the courier that it was returned to the Fossil centre in Swinon. I still haven't received a refund despite phone calls and repeated emails. They are now claiming that they haven't received them. I have given them 7 further days to process a refund before I send a Notice of Intention to sue to their head office. I will then claim via the Small Claims Court and add costs and expenses to the bill. It seems to be the only way these charlatans will learn.

Smartwatch war bereits nach 3 Monaten defekt (Fossil), da sich der äußere Ladering gelöst hatte. Dies ist ein bekanntes Problem seit nun mehreren Generationen und weit verbreitet, jedoch scheint das Fossil nicht zu lösen bzw. lösen zu wollen. Also musste die Uhr eingeschickt werden. Sie kam erst nach 30 Tagen wieder zurück, war jedoch "kaputt" repariert und ließ sich nicht mehr einschalten. Auch war sie stark demoliert und der Unterboden schräg eingesetzt, es gab Schraubenzieher Abdrücke. Dann musste ich die Uhr erneut einschicken, und bekam immerhin einen Austausch. Jedoch zog sich der Prozess ebenfalls wieder mehrere Wochen. Die neue Uhr (obwohl dieses Mal Skagen statt Fossil, gehören aber zum selben Konzern) zeigte nach zwei Monaten wieder das selbe Problem und zusätzlich war noch der Lautsprecher kaputt. Deshalb musste ich die Uhr wieder einschicken statt eines Austauschs. Diese ist nun seit fast 40 Tagen bei FG Services und wurde immer noch nicht repariert. Ergo kann ich ein Produkt während der Garantie schon fast 3 Monate benutzen, und das trotz bekannter Probleme. Der Service antwortet zwar immer sehr schnell und ist auch freundlich, jedoch kommt man einfach nicht weiter. Man wird leider immer nur damit vertröstet, dass es noch dauert, obwohl bereits Fristen gestellt wurden. Effektiv kann ich die Smartwatches aufgrund von Qualitätsmängeln und insbesondere den Reparaturservice absolut nicht empfehlen!

Returned a watch that would not pair with my iPhone and it was received on the 6th July. 7 emails later on the 16th July, I was told that I would be given a refund. I then receive confirmation of the refund but that it would be in the next two weeks. Other companies take up to 5 days for a refund. Skagen take up to 24 days to refund. They are quick to take your money but not quick or reasonable to make a refund.

My kids bought me a watch for mother's day really disappointing as the battery is rubbish a full charge doesn't last a full day, never been able to track sleep due to battery life, tried to contact them but they don't reply