SkagenReviews of skagen.com

AVIOD!! I ordered a watch from this company in December. When the watch arrived it wasn’t working. I sent it back for repairs. Since then Skagen has not replaced it or repaired it or given me a refund. It is unbelievable!

I recently purchased a Skagen watch for my wife. She through e-mail, was offered a 20% discount as being a first time buyer. We were given a discount code, 883789, but it could not be entered. The purchase went through without the discount. I called customer service and spoke to a "kiddie" named Ijaz who informed me in his child like manner I would need to wait for a FedEx tracking number and call the company back to receive the discount, a waste of my time and effort. My wife and I agreed this was not the kind of business we wanted to partake in and asked him to cancel the order and give us a refund. He claimed he could not according to company policy. He did not take ownership of his job and I asked for a supervisor...he hung up. I called the next morning and spoke to an agent named Neil. I explained the prior evening and he too hung up. I called back and spoke to a woman named Chris who claimed it was company policy to adjust the account at a later time. I asked to speak to her supervisor and was transferred to Crystal, who claimed the watch was shipped and there was nothing she could do. I said I would contact my bank, BOA, and dispute the charge. I was told it was in my rights and we hung up. I did contact BOA immediately and disputed the charge. Three days later FedEx delivered the watch which I refused, and it was sent back to Mesquite Texas. I have no idea how long it will take to be refunded or how much work I will need to do to that end. I called Skagen customer service and spoke to a young man who could have cared less about the return or loss of business. NO healthy fear within the customer service department. Unacceptable. I wonder if the founders, the husband and wife, who no doubt toiled and sacrificed to make the company strong, know it is rotting from the inside. I understand the Fossil Group purchased Skagen and I feel don't realize like a garden, if not tended it will die. I would not recommend Skagen to anyone who wants a pleasant experience in watch buying. They are what customer service is not about as they appear to have taken the customer out customer service. I own a Skagen chronograph but avoid wearing it as when on my arm, every time I look at it I think of the bad experience I have had dealing with their customer service department. My watch of choice is Citizen and purchased the Skagen only as a novelty and it's clean cut lines simplicity and price. I thought it was a value but won't get fooled again.

I ordered a watch from Skagen as a Christmas present to myself as I had undergone a serious operation. The watch was despatched on 16th December. On arrival, I decided it wasn’t for me and my son returned it via Royal Mail on 22nd December as I could neither walk nor drive. I’d tried phoning three times for a returns label but each time gave up on any hope of getting a reply. I was left hanging. A refund wasn’t forthcoming so I emailed and rang on 11th January to be assured that the item had been received and I was about to get a refund. They apologised profusely, said they had received the watch but there had been delays in processing a refund due to staffing, Christmas and the new year. Since then, during the last few days, I’ve been emailed to say they haven’t received the watch, have no record of it and want the tracking number, which I no longer have. I believed I no longer needed the tracking number as I’d been assured that the parcel had been received and I was about to get a refund. Royal Mail can’t track the parcel without the number so I can’t get my refund. It’s poor customer service to state a refund is about to be made as the item has been received. Now they claim they haven’t had the item. ‘Ease of returns’? I really don’t think so Skagen! Keep clear of Skagen if you value your time and money!!!

the watch was shoddily made; i looks cheap and it snapped off my wrist a dozen times within a month. i returned it (shipped on my own dime) and asked for a refund. i didnt get the refund. i disputed it on my cc and they deemed the purchase valid.

I had to come onto this and say my disgust on how the customer service is with Skagen watches. Brought a smart watch from them, promised it would deliver before Christmas, it didn't and arrived late, when charged it for the 1st time it over heated and blew, there customer services are working from the 1980s and respond when there bothered, advice don't buy from skagen

Eine kaputte Ware (Smartwatch Falster II) habe ich zur Reparatur geschickt, da kam Rückmeldung zusammen mit der Ware, dass alles OK ist. Keine Erklärung, was da gemacht wurde. Die Ware hat aber weiterhin nicht funktioniert! Weiter Hin- und Herschreiben und telefonieren. Endlich durfte ich die kaputte Ware zurückschicken und mir ein neues Model aussuchen. Da ich eine sehr schlechte Erfahrung mit Skagen gemacht habe, wollte ich mit der Firma gar nichts zu tun haben und wollte eine Rückerstattung. Wieder Hin- und Herschreiben und Telefonieren. Endlich haben sie mir eine Gutschrift erstellt und per E-Mail ein Schreiben diesbezüglich geschickt. Nach zwei Wochen sollte das Geld auf meinem Konto sein. Es sind mehr als anderthalb Monate her, ich bekam aber noch kein Geld. Immer wieder gibt es Vertröstungen am Telefon... Sehr Schade!

Very upset and annoyed with this company. Accepts orders then cancels without explanation. Then when questioned state they had no stock. Returned two items November 2020 still no refund. Lovely watches but avoid buying online.

In the same position as a lot of folks here. Purchased a watch almost a month ago and after a week or so I emailed them asking about it. Turns out they were out of stock and never notified me or refunded me. It’s been a almost exactly one month and have not received a refund yet. I’m having to go through my credit card company and file about it. This company’s seems like one big scam and their customer support seems like a joke. If I could give 0 stars I would.