SkagenReviews of skagen.com

Ich habe zu Weihnachten Ohrschmuck für meine Frau gekauft. Zwar war dieser gesenkt, ist aber nach 1 Monat bereits auseinander gebrochen. Daraufhin wurde der Kundendienst wegen Garantie kontaktiert, Die Antwort nach 3 Tagen kann man noch verschmerzen , aber die Rücksendung soll versichert erfolgen und die Rücksendung 5€ Versand kosten, man prüft den Garantiefall. Auf erneute Rückfrage , wieso man bei einem Versand im Garantiefall die Kosten tragen muss, wurde eine Antwort gesendet, die weder verständlich war ( kein richtiges deutsch ) noch auf die Frage bezogen war. So einen schlechten Kundendienst und leider Qualität der Ware lässt mich nun von Skagen und Co Abstand nehmen. Da gewinnt man keine Kunden....111

This review is solely about Fossil Group Services customer service, or should I say lack of. I returned my Falster 2 smartwatch in line with the instructions provided by the call handler. Returned Parcel was delivered efficiently. That is when the experience went south. Despite repeated calls and emails to the FGS team there has been no progress other than to advise the watch would be repaired under warranty and they were awaiting a part. No one would provide detail on the part required or ETA. Subsequent calls have with been met with they would contact me back or to deny I had called previously. No longer responding to emails. Shocking service and no way to escalate or complain.

This company should be BANNED. Fossil( Uk) ltd are scammers . Don’t send out your item on time , don’t let you know if it’s been shipped . Then find it’s been delivered to a pick up point by UPS . I have no way of collecting. Then their customer services refused to help Reported to PayPal and asked them to stop payment . AVOID AVOID AVOID. SHOULD BE REMOVED FROM FURTHER TRADING

The Fossil Group who owns Skagen should really be blacklisted as one of the least trustworthy companies there is. I ordered two watches and a pair of earrings in December. Even though their website says 4-6 working days, I waited longer due to Christmas holidays and possible delays of deliveries between mainland Europe and the UK. Once I emailed about the missing order, I was told it was with UPS and to contact them. However, the link in their dispatch email kept showing the items as not trackable through UPS because they were not with UPS. Eventually, I received an email telling me the items were delivered 3 weeks prior (and due to a typo I am confused whether they mean they were delivered back at their office or my house). The package does not appear to have been delivered on their tracking page so I am very confused and feel I am being lied to. On top of all that they now asked me to write a statement explaining we did not receive the package and are prepared to co-operate with the police if asked to. I will now await the full refund but have lost all faith in the company and the process.

Ich habe im Onlineshop von Skagen am 6.11.2021 eine relativ teure Uhr im Onlineshop als Geschenk gekauft. Diese kam kaputt bei mir an. Im Fossil-Shop vor Ort (Skagen läuft in D über Fossil, mit denen ich übrigens nur gute Erfahrungen gemacht habe) tauschte man die Batterie, stellte aber fest, dass die Uhr wirklich defekt ist. Dies notierte man noch schriftlich und gab eine Visitenkarte des Geschäfts dazu. Ich sollte mich damit an die Retourenabteilung von Skagen wenden. Nach einigen hin und her sandte man mir ein Retourenlabel und die Uhr ging am gleichen Tag zurück (wie sich später herausstellte, hat mir der Mitarbeiter ein Label für eine falsche Adresse zugesandt, an die eigentlich keine Retoure gehen). Seit diesem Tag telefoniere ich fast wöchentlich mit Skagen, um endlich mein Geld zurück zu erhalten! Wir haben heute den 4.1.2022 und ich habe mein Geld immer noch nicht erhalten und auch keine Nachricht von Skagen mehr erhalten! Ich werde vermutlich einen Anwalt über die Verbraucherzentrale einschalten müssen.

Skagen Falster 3 (watch)H Huge problem... this is not even 2 years old from new.. it relies for charging on a magnetic contact to dual concentric ring on underside... Unfortunately those dual rings are glued on with some crap which melts at normal skin surface temperature. so... the rings make imperfect contact.. and eventually create even more heat... eventually the watch no longer even charges... Complete rubbish... avoid!

The worst customer service I have experienced in 20 years of buying things online. No reply to 5+ emails. The first phone call the representative clearly didn't want to deal with anything and advised fixing a brand new watch at my own cost. He suggested returning it and they would do 'something', he then wouldn't tell me what the something was! Ended up returning it but that was only for a refund but they don't seem to have any kind of automated returns so had to phone up and give them the UPS tracking so they could initiate a return. Was also told I couldn't speak to a manager or supervisor. To top it all off it was intended as a Christmas present! Avoid the Fossil group at all costs because they have absolutely no semblance of customer service, truly a disgrace.

This is for the customer service.Very bad, unprofessional and would straight away state as phone will be hung up and best possible answer can be given.Ordered watches not shipped nor any information of when it’s being shipped.Why is diagram having such useless customer service.