SkaDate Dating SoftwareReviews of skadate.com

UPDATING ONGOING EXPERIENCE: The Obsolete Software: They sell a system built on outdated dependencies and scripts that fail to install or run on modern computers without breaking. The "Bait-and-Switch" Upsell: Instead of fixing or supporting the software you paid for, they push customers toward high-priced tiers or custom fees to get a working product. The Avoidance Pattern: The owner and support team use constant excuses (like being away on vacation) to ignore technical tickets, only re-engaging when their reputation or public reviews are threatened. The Manipulation: They use short-term "helpful" communication solely to get negative feedback or complaints removed, then vanish again.

Today I spoke with Skadate asking them what are they going to do about the obligations that were made when I purchased two licences.They sold thousands of software packages to people and then sold the company assets and customers. They refuse to stand by any of their obligations. I lost thousands. The site software I purchased is riddled with bugs and not secure. I purchased two licences. BUYERS BE Aware In response to Skadate. I have only lost money with your site software (thousands). I have never made one cent in all those years. I have the site up but don't use it because it has SOOOOO many bugs, and problems. I haven't approved a member in many years. I just keep the Domain name for when I build a reliable site. Both licenses I bought I made nothing. I didn't ask for a refund. I asked for a safe reliable site. This is how loyal clients get treated.

If you want to waste thousands of pounds. Go with skadate. I have come to terms with wasting my money on a rubbish platform. All their raving reviews can be found on their website. Yet they claim to have helped many customers....so where are all these hundreds of satisfied customers hmm?? Glad I don't have to deal with them anymore.

Don't use Skadate. I had been using Skadate for 8 years until the beginning of this year when I moved because they nearly destroyed my business. I had used their software quite happily until they decided to change it and my old platform would no longer be supported. The migration was terrible. It started in March last year. They took 3 week instead of the few days I was quoted. My site was down for 3 weeks! Then once it was back up it was so slow, my members couldn't get on, just buffering. A dating site that you can't log onto because it timesout ALL the time. They insisted it was our server, which it wasn't. When we gave them access to our server, they finally conceded it was their software. A plugin was supposed to be the problem and was "fixed" but it made no difference. This (December last year) was when they decided to stop answering my emails and texts (yes it was so bad I had the direct number of one of the support staff in the Kyrgyz Republic). Luckily in September I had already started looking around for an alternative platform and moved in January this year. I'm now with a fantastic company with support that is second to none. I've been working hard to get my customer's trust back and now my turnover is much better than it ever was with Skadate. Look for alternatives to Skadate, they are out there.

I had been building my business with skadate software for 3 years - it was ok - you will never do great with their software, but you can do 'OK'. Then I asked a simple question about why something wasn't working. There support did something with 'Crons' that brought my entire site down. Nothing but a white page and some code was left for my steadily growing membership database to be greeted by. I thought they would correct the mistake they made within a few hours. They didn't. In fact I sent several emails requesting they fix whatever they did and get my site that I had invested thousands into and spent years working on - back online. No response. My site has been down for 4 weeks now due to a mistake they made that I need them to fix but they won't - maybe they cant, maybe they just don't care? SKADATE IS BIZARRE - WEIRD - HORRIBLE! I consider my business at this point over. I can attach a screen grab of the 'support' I received. There wasn't any! Its disgusting - DO NOT BUILD YOUR CASTLE ON SAND WITH SKADATE. Their lack of professionalism, ignorance and dumb mistakes will eventually wreck your business.

I've been SUFFERING through their AWFUL "technical support" for 2 years now. It seems like every time I'm in trouble with their software, they have some excuse. The MOST RECENT is that they have removed the customer forums (where customers could get REAL help, not the Skadate awful technical support!) They say "Oh, the new forum will be up on Monday. I highly doubt it, but even if it is, it's RIDICULOUS that they didn't leave it up for existing customers to access while they build a new one. I'm toward the tail-end of a site redesign, and there's a bug (there's LOTS of bugs!) that is stopping me - yet their technical "support" isn't available until Monday - and they removed the one thing that has helped them - the community forums. Aside from that, Skadate DOES NOT SCALE! Their database is SOO SLOW that you have to throw TONS of resources at it just to make it usable. Their "mobile app" is even worse! It's not responsive, and they charge paying customers for the app (which is awful to start with), then they charge for "customization" which is worse than the base application! SERIOUSLY AVOID SKADATE AT ALL COSTS! COME UP WITH ANY OTHER PLAN THAN USING THEM!

For some inconceivable reason skadate really likes to upset their customers. It takes about 1 or 2 months to get your head around the admin side of the software. Once the site is up and running with active users you will start noticing a lot of unfinished or half-baked features that the users will complain about. Try talking to support about these issues and they will promise to fix it in the next release, but the fix never happens. Some people have been waiting for 3-4 years for things that a developer could patch in an hour. As it stands here are some pending issues that are on their to do list that we called out Have a read and make your purchase decision wisely. 1. Support for multilingual emails. Right now the only messages that get sent out in the language of the user are the registration confirmation emails. All other emails are in the default site language. 2. Matchmaking algorithm does not take into account the "Match Age" criteria that the user specifies during sign up. Why is the match age field there if it plays no role in matchmaking? 3. Language packs offered by skadate are poorly translated. The quality of translation is similar to that of Google translate. 4. Notification emails for Winks arrive whilst user's session is active. This results in high volume of unsubscribes. Wink emails should instead be included in the digest email similar to other notifications.