Hamza
Promised welcome gift never arrived — no reply after 4 contacts
Ordered SizeGenetics on Sep 26, 2026 (order #SG14424) and chose the promised free welcome gift (ErectR Power Cream, $39). The parcel arrived Oct 7 without it. I followed up Sep 29 and Oct 7 with agent Adam, then escalated to support on Oct 9 (ticket #5594, only an automatic acknowledgment). Two weeks, four contacts, still no gift and no substantive reply. The device itself is fine — but do not count on the promised extras.


