SizegeneticsReviews of sizegenetics.com

No compreís en Sizegenetics, el mismo dia que hice el pedido les envie un correo para que cancelaran el pedido y me hicieran el reembolso el dia 4 de Septiembre, hicieron caso omiso, temía de que cobraran el envio y el retorno ya que en sus condiciones y terminos dicen que te los restan en una devolución, no respondieron a mi mensaje y enviarón el producto el 7 de septiembre, pillé un cabreo bastante grande. Cuando llegó el paquete lo rechazé y el paquete estuvo en Correos durante 15 dias y luego lo devolvieron a origen. Hablando con ellos me pidieron una captura ya que dijeron que no recibieron ningún email y les envié un email el dia 4 de Septiembre del que tengo prueba de ello me dijeron que escalarían el caso para determinar si me devolvían los costes de envio. No me respondieron y el después de unos dias en su almacén me hicieron la devolución sin los costes de envio de 25,90€. Después de un rato de hablar con ellos me dijeron que no recibieron ningún email el dia 4 y que ellos enviaron el producto el mismo dia del pedido lo cuál es completamente mentira ya que en el número de seguimiento de Nordpost se puede comprobar perfectamente que lo enviaron el dia 7 de Septiembre. No me quieren reembolsar el dinero, no contestan los emails,mienten y pienso que enviaron el pedido a propósito para ganar el dinero. No compreís en Sizegenetics ni Jes Extender ya que son de la misma empresa. Tienen un soporte al cliente terrible y me han robado 25,90€, contactaré a mi cuenta del banco para reclamarles el dinero que me deben ya que el error no fue mio y tienen obligación de contestar el email y anular el pedido si el cliente lo requiere.

I purchased the Comfort Package with fairly high expectations given the price point. Unfortunately, the product quality did not meet those expectations. During normal assembly and use, the cylinder cap came loose on its own and caused the spring on one side to pop out. This was not due to misuse or intentional disassembly. It appears to be a clear manufacturing or assembly defect. While I was able to screw the cap back on as instructed by customer support, the device no longer moves as smoothly as it did before the failure, which directly affects usability and confidence in long term safety. What was more disappointing was the customer service response. Instead of acknowledging a potential defect or offering a proper repair or replacement, I was simply told to screw the cap back in and continue using the device. No meaningful troubleshooting, no inspection process, and no accountability for a product failure that occurred under normal use. For a product at this price level, I would expect better quality control and a more responsible customer support approach. At this point, I would not recommend the product unless build quality and after sales support improve significantly.

Faulty product delivered and awful customer service. Refuse refund, due to it being a "personal product". Surely there are consumer rights here? I have to open the product to know if it's faulty or not! Customer service don't think so! Avoid this scam company and their faulty products.

Absolute fraud! An incompetent company. I am not circumcised, it doesn’t hold, you are really at risk! Keep that in mind. It goes numb if you tighten it with rubber straps, otherwise it won’t stay on. You won’t get a refund, you won’t get any help, simply because it doesn’t work. They are playing on men’s deepest pain. It’s disgusting.

Dont fall for this shit, its just a scam, the thing wont grip good enough to have traction so it will keep sliding off

WAS - "Impressed with the build of the product and particularly customer support. Looking forward to seeing results with it. Been comfortable to use so far." However, 2 weeks in the device has had its second failure and they won't assist. Replacement parts are stupidly expensive and make me think this is their business model. Strongly recommend against buying this product.

Product doesnt stay on me (im uncut) i asked for help, they blocked my emails, no returns either, stuck with a 300$ device also paid 60$ in duty fees.

They say tax is included in basket, then hide it during checkout, in a couple of days you have to pay 35% more of what you already paid. I hope it works otherwise £270 down the drain